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medusa
Beginner
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Message 1 of 18

Any more I can do to stop dropping connections and improve speeds?

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I'm hoping someone here can give me some pointers.

 

About a month ago my broadband speeds started dropping off and disconnecting.  I contacted BT and they said it was an issue with my home wiring as there was no fault they could see.  Despite the fact that with the hub connected to the test socket I was getting the same results.  As I need the internet for my studies I agreed to an engineer's visit.  He came the following week and said it was an issue with the exchnage and there was damp in the wires at the pole.  He replaced the master socket with one of the new split sockets and said after 10 days it would all be up to speed.

 

Well surprise surprise, it's not.

 

I spent a long time on the Phone today and again I was told there was no fault they could see and it had to be my internal wiring and I should upgrade to fibre optic (not really helpful as it will still come down the same old wires from the cabinet to my house).  My home hub 3 is plugged directly into the master socket now so I don't see how it can be my wiring.  Again I will have an engineer coming out next week.  In the meantime, is there anything else I can do to improve my connection?

 

I'll attach the speedtest result and my adsl noise thing.  I've noticed the noise margin is going down which I'm assuming is a good thing although I only discovered this after reading the forums in the last hour or so, so can't compare it to before.  The upload speed has been consistent at about 0.5 to 2Mbps for the last four days with a download profile of 2Mbps when it hasn't dropped off (I'm paying for 17Mbps btw, though I seldom get more than 8 or 9).

 

Look forward to getting some help on this!Screen Shot 2014-12-07 at 14.20.36.pngScreen Shot 2014-12-07 at 14.25.15.png

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john46
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Message 2 of 18

Re: Any more I can do to stop dropping connections and improve speeds?

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are you connected to the test socket as your connection speed is low for your attenuation and noise margin you should be connecting at around 9mb
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medusa
Beginner
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Message 3 of 18

Re: Any more I can do to stop dropping connections and improve speeds?

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Hi John,

 

No, when the engineer fitted the new splitter master socket, he said I didn't need any filters so they got binned.  

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john46
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Message 4 of 18

Re: Any more I can do to stop dropping connections and improve speeds?

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you really need to connect to the test socket to eliminate any internal wiring /equipment problems faceplates have been known to be faulty
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medusa
Beginner
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Message 5 of 18

Re: Any more I can do to stop dropping connections and improve speeds?

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OK will try and get a filter off a neighbour, but really, given it was all fitted 10 days ago, it should be ok surely?

 

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john46
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Message 6 of 18

Re: Any more I can do to stop dropping connections and improve speeds?

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they can be faulty from day one
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medusa
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Message 7 of 18

Re: Any more I can do to stop dropping connections and improve speeds?

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OK, now connected to the test socket and not much change though the down noise margin is a bit lower.

 

Screen Shot 2014-12-07 at 15.18.04.pngScreen Shot 2014-12-07 at 15.18.16.png

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medusa
Beginner
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Message 8 of 18

Re: Any more I can do to stop dropping connections and improve speeds?

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"they can be faulty from day one"

 

Awesome.  And I guess if that is the case I'd be charged another £129 for putting it right.

imjolly
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Message 9 of 18

Re: Any more I can do to stop dropping connections and improve speeds?

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there is certainly a problem as by connecting to test socket your attenuation has dropped 3db.  your speeds are nothing like they should be for your attenuation especially with noise margin down about 3db  hopefully engineer will solve the problem



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medusa
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Message 10 of 18

Re: Any more I can do to stop dropping connections and improve speeds?

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So is it the face plate?  I'm not terribly techie, but are you saying the connection just got worse (I have just had a complete drop in connection since my last post and this one) since I connected to the test socket?  Maybe it's the filter?  Should I try another one?

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