This site appears to be a handy diversion for BT.
You cant speak to anyone in the UK, you cant get problems resolved and if you try asking for a complaints department in the UK you get cut off
This forum gives customers a chance to discuss problems with other customers.
Sometimes we may be able to offer suggestions that may help a customer to fix a problem themselves, bypassing the Indian call centre. If not, we may at least know the best department within BT to contact.
We can't always help, but it's certainly better than nothing.