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Aspiring Contributor
358 Views
Message 1 of 5

Any point to this forum?

This site appears to be a handy diversion for BT.

You cant speak to anyone in the UK, you cant get problems resolved and if you try asking for a  complaints department in the UK you get cut off

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4 REPLIES 4
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Distinguished Sage
353 Views
Message 2 of 5

Re: Any point to this forum?

This is a customer to customer self help forum posts made here do not go to BT although the forum is moderated by BT not every post is read

The Forum moderators here are BT Employees who are UK Based and will be come involved with customer problems if the community members cannot resolve the problem first
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Aspiring Contributor
351 Views
Message 3 of 5

Re: Any point to this forum?

as I thought! a way of diverting complaint traffic thank you
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Moderator
Moderator
325 Views
Message 4 of 5

Re: Any point to this forum?

Hi patches38,

 

I've offered to help you on your another-BT-shambles-and-Complaints-Advisors-dropping-the-line-on thread so drop over the details and we'll take it from there.

 

Cheers

 

David

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Distinguished Guru
304 Views
Message 5 of 5

Re: Any point to this forum?

This forum gives customers a chance to discuss problems with other customers.

 

Sometimes we may be able to offer suggestions that may help a customer to fix a problem themselves, bypassing the Indian call centre.  If not, we may at least know the best department within BT to contact.

 

We can't always help, but it's certainly better than nothing.

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