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gadgetmind
Beginner
800 Views
Message 1 of 10

Any way to get line replaced so more reliable?

We get slow broadband, can't get Infinity, and suffer from frequent noise on our line. It also tends to die entirely when it rains.

 

We report the faults, and they do eventually get looked at, but it all feels like a bit of a 3rd world lashup rather than modern infrastructure.

 

Is there any way to escalate things so that maybe the wire to the cabinet (1.5km of it!) gets replaced so that we don't suffer like this when it rains?

 

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9 REPLIES 9
john46
Distinguished Sage
797 Views
Message 2 of 10

Re: Any way to get line replaced so more reliable?

Openreach will only replace a line if it cannot be repaired
gadgetmind
Beginner
794 Views
Message 3 of 10

Re: Any way to get line replaced so more reliable?

Thanks.

 

I guess we'll need to switch to Virgin cable instead.

 

Oh well.

 

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gadgetmind
Beginner
790 Views
Message 4 of 10

Re: Any way to get line replaced so more reliable?

Hmmm, is seems our line might be fixed in a mere 5.5 days time.

 

Capture.PNG

 

Perhaps something more drastic is being done to it this time?

 

Is the bit about someone currently working on it likely to actually be true?

 

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Helios
Aspiring Expert
787 Views
Message 5 of 10

Re: Any way to get line replaced so more reliable?

Openreach will fix what is faulty, they won't re
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Helios
Aspiring Expert
788 Views
Message 6 of 10

Re: Any way to get line replaced so more reliable?

Openreach will fix what is faulty, they won't replace 1500+ metres of cable because of one or two faulty cable joints.

gadgetmind
Beginner
759 Views
Message 7 of 10

Re: Any way to get line replaced so more reliable?

OK, some progress.

 

Zero involvement by BT (and their OpenRetch evil twin) but we do now have some ADSL.

 

The line is still not good anough for voice (huge buzz on line rather than dual tone) and ADSL is at 1.5Mb/s rather than our usual (grim) 5.5Mb/s but at least it shows that things start to work as the string dries out.

 

Surely we must be able to flag that rain=breakage is a fault and BT (+ evil twin) therefore not be able to claim no-rain=fixed-it?

 

All we want is weather-resistent telephone and intenet.

 

lightbody
Aspiring Contributor
690 Views
Message 8 of 10

Re: Any way to get line replaced so more reliable?

Losing internet when it rains?  That sounds familiar.  I'm in Glasgow, where it rains a lot... except, apparently, when BT are trying to track down the fault on my line...

 

5 weeks so far... nightmare.

 

Good luck!

gadgetmind
Beginner
679 Views
Message 9 of 10

Re: Any way to get line replaced so more reliable?

Well, we did get lucky, and our line was "repaired" earlier than expected. The technicial who called said that it was all pretty damp and corroded but couldn't comment on when it might all get replaced. All she could do we fix it and note that it was in a bad state.

 

In a few days/weels, we know the crackles and hiss will come back, and then shortly afterwards it will die again.

 

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john46
Distinguished Sage
672 Views
Message 10 of 10

Re: Any way to get line replaced so more reliable?

all you can do is keep reporting it every time the fault appears
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