We get slow broadband, can't get Infinity, and suffer from frequent noise on our line. It also tends to die entirely when it rains.
We report the faults, and they do eventually get looked at, but it all feels like a bit of a 3rd world lashup rather than modern infrastructure.
Is there any way to escalate things so that maybe the wire to the cabinet (1.5km of it!) gets replaced so that we don't suffer like this when it rains?
Hmmm, is seems our line might be fixed in a mere 5.5 days time.
Perhaps something more drastic is being done to it this time?
Is the bit about someone currently working on it likely to actually be true?
OK, some progress.
Zero involvement by BT (and their OpenRetch evil twin) but we do now have some ADSL.
The line is still not good anough for voice (huge buzz on line rather than dual tone) and ADSL is at 1.5Mb/s rather than our usual (grim) 5.5Mb/s but at least it shows that things start to work as the string dries out.
Surely we must be able to flag that rain=breakage is a fault and BT (+ evil twin) therefore not be able to claim no-rain=fixed-it?
All we want is weather-resistent telephone and intenet.
Losing internet when it rains? That sounds familiar. I'm in Glasgow, where it rains a lot... except, apparently, when BT are trying to track down the fault on my line...
5 weeks so far... nightmare.
Well, we did get lucky, and our line was "repaired" earlier than expected. The technicial who called said that it was all pretty damp and corroded but couldn't comment on when it might all get replaced. All she could do we fix it and note that it was in a bad state.
In a few days/weels, we know the crackles and hiss will come back, and then shortly afterwards it will die again.