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SaiBork
Aspiring Contributor
923 Views
Message 1 of 18

Any way to reset IP profile?

I moved into this house about a year ago now and went to BT Infinity 2 option which should give me 70 Mbps. The email on the order said I could expect about 59 at the new place. Which would have been great.

 

I came here and it got installed with a speed at about 36, which was fine as it needs to train in they always say and at the previous address it was the old BT infinity 2 option with 40 Mbps. So I let the engineer go and all was ok.

 

However, the phone line was bad and we had disconnections from broadband every other day and I finally decided to get it all sorted. Now on Monday the whole phone line went down including the broadband, but I had an engineer scheduled for Tuesday anyway.

 

The last month speeds were down to 20 Mbps because of disconnections and with the whole phone line issues and sometimes being able to get a connection, the ip profile has now been brought down to 10 Mbps...

 

Tuesday the engineer came and he sorted the line, the phone sounds great now, however the internet is still stuck at 10 Mbps and we are still getting the disconnections. When it's running at full speed it works ok, the disconnects mostly happen during the night. So if I could use the internet at proper speeds I wouldn't mind too much about the disconnects (even though they are still annoying).

 

 

28th, engineer fixed phone line outside (Now have a 10Mbps line)
29th, 2:10 AM - internet disconnection (Still at 10 Mbs)
31st, 3:10 AM - internet disconnection (Still at 10 Mbs)

 

 

 Download speedachieved during the test was - 10.52 Mbps
 For your connection, the acceptable range of speedsis 16 Mbps-9.68 Mbps .
 Additional Information:
 IP Profile for your line is - 9.68 Mbps

 

 

Event log from the home hub for the 31st:

  03:11:34,31 May.CWMP:session completed successfully
  03:11:33,31 May.CWMP:session start now, server:https://pbthdm.bt.mo, Event code:, 4 VALUE CHANGE
  03:11:31,31 May.WAN Auto-sensing detected port ETH
  03:11:31,31 May.WAN Auto-sensing last connection port: ETH
  03:11:31,31 May.DDNS status: connected
  03:11:31,31 May.DDNS status: connecting
  03:11:31,31 May.DDNS Service name dyndns, Wan ip 86.173.69.4
  03:11:29,31 May.DDNS status: connecting
  03:11:29,31 May.DDNS Service name dyndns, Wan ip 86.173.69.4
  03:11:29,31 May.WAN connection WAN4_TR069_INTERNET_R_ETH1 connected.
  03:11:28,31 May.PPP IPCP Receive Configuration ACK
  03:11:28,31 May.PPP IPCP Send Configuration Request
  03:11:28,31 May.PPP IPCP Receive Configuration Reject
  03:11:28,31 May.PPP IPCP Receive Configuration NAK
  03:11:28,31 May.PPP IPCP Send Configuration Request
  03:11:28,31 May.PPP IPCP Receive Configuration Reject
  03:11:28,31 May.PPP IPCP Send Configuration ACK
  03:11:28,31 May.PPP IPCP Receive Configuration Request
  03:11:28,31 May.PPP IPCP Send Configuration Request
  03:11:28,31 May.PPP CHAP receive success: authentication ok
  03:11:28,31 May.PPP CHAP Receive Challenge
  03:11:28,31 May.PPP LCP Receive Configuration ACK
  03:11:28,31 May.PPP LCP Send Configuration Request
  03:11:28,31 May.PPP LCP Receive Configuration Reject
  03:11:28,31 May.PPP LCP Send Configuration ACK
  03:11:28,31 May.PPP LCP Receive Configuration Request
  03:11:28,31 May.PPP LCP Send Configuration Request
  03:11:23,31 May.OpenWiFi tunnel down
  03:11:22,31 May.WAN connection WAN4_TR069_INTERNET_R_ETH1 disconnected.[ERROR_ISP_DISCONNECT]
  03:11:22,31 May.PPP LCP Send Termination ACK
  03:11:22,31 May.PPP LCP Receive Termination Request
  03:10:15,31 May.Legacy PortMapping Delete By UPNP Success.
  03:10:15,31 May.Legacy PortMapping Delete By UPNP Success.
  03:10:15,31 May.Legacy PortMapping Delete By UPNP Success.
  03:10:15,31 May.Legacy PortMapping Delete By UPNP Success.
  03:10:14,31 May.Device disconnected: IP 192.168.1.102, MAC 00:1F:C6:0B:6A:12, host xxxxhost1xxxx
  03:10:14,31 May.Device disconnected: IP 192.168.1.101, MAC 1C:6F:65:92:92:E4, host xxxxhost2xxxx
  02:35:26,31 May.DHCP Lease renewed for IP 192.168.1.64 to host Android_356708048050833 (MAC 64:A7:69:A9:DC:AE), duration: 1 day
  02:35:26,31 May.Receive a DHCP request: 192.168.1.64, 64:A7:69:A9:DC:AE.
  02:11:38,31 May.CWMP:session completed successfully
  02:11:37,31 May.CWMP:session start now, server:https://pbthdm.bt.mo, Event code:, 2 PERIODIC

 

 

 

 

Event log from the home hub from the 29th:

 

  02:11:35,29 May.CWMP:session completed successfully
  02:11:34,29 May.CWMP:session start now, server:https://pbthdm.bt.mo, Event code:, 4 VALUE CHANGE
  02:11:32,29 May.WAN Auto-sensing detected port ETH
 
  02:11:32,29 May.WAN Auto-sensing last connection port: ETH
  02:11:32,29 May.DDNS status: connected
  02:11:31,29 May.DDNS status: connecting
  02:11:31,29 May.DDNS Service name dyndns, Wan ip 81.159.17.16
  02:11:24,29 May.WAN connection WAN4_TR069_INTERNET_R_ETH1 connected.
  02:11:24,29 May.PPP IPCP Receive Configuration ACK
  02:11:24,29 May.PPP IPCP Send Configuration Request
  02:11:24,29 May.PPP IPCP Receive Configuration Reject
  02:11:24,29 May.PPP IPCP Receive Configuration NAK
  02:11:24,29 May.PPP IPCP Send Configuration Request
  02:11:24,29 May.PPP IPCP Receive Configuration Reject
  02:11:24,29 May.PPP IPCP Send Configuration ACK
  02:11:24,29 May.PPP IPCP Receive Configuration Request
  02:11:24,29 May.PPP IPCP Send Configuration Request
  02:11:24,29 May.PPP CHAP receive success: authentication ok
  02:11:23,29 May.PPP CHAP Receive Challenge
  02:11:23,29 May.PPP LCP Receive Configuration ACK
  02:11:23,29 May.PPP LCP Send Configuration Request
  02:11:23,29 May.PPP LCP Receive Configuration Reject
  02:11:23,29 May.PPP LCP Send Configuration ACK
  02:11:23,29 May.PPP LCP Receive Configuration Request
  02:11:23,29 May.PPP LCP Send Configuration Request
  02:11:18,29 May.OpenWiFi tunnel down
  02:11:17,29 May.WAN connection WAN4_TR069_INTERNET_R_ETH1 disconnected.[ERROR_ISP_DISCONNECT]
  02:11:17,29 May.PPP LCP Send Termination ACK
  02:11:17,29 May.PPP LCP Receive Termination Request

 

 

I changed the actual hostnames 😉

 

The firmware has already been updated on the 12th, so that's not what is causing the issue now.

 

Anyone has any ideas what might be going on and if there is another way to get my ip profile back up?

 

I normally run a Draytek Vigor 2750n, but this had the same issues, if not more frequent than the openreach modem with the home hub. And swapped all back to the BT hardware as the BT engineer was coming over.

 

Seeing I have had 2 disconnects at night since the BT engineer fixed the line (which was an outside line issue) I highly doubt the ip profile will fix itself in the current state.

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17 REPLIES 17
SaiBork
Aspiring Contributor
851 Views
Message 2 of 18

Re: Any way to reset IP profile?

Didn't think anyone would be able to help with this. Now a week further and I'm still at the same speeds. So far no disconnects since the 31st, but often enough it takes a week before I get another disconnect, yet my speed still gets brought down. BT really should change their automated speed changing policy as my line is stable while downloading at full speed. I wouldn't care about a 10 second disconnect at 3 AM if my speed would stay at it's max during normal times.

 

And there when I applied I received the below estimates, which made me all happy as they would be an upgrade from the previous address where I had speeds of 30-34 Mbps. And as stated, I started the new address with at least 37 Mbps (which is also not near the below, but you know, the 10 day starting blah).

Your download speed should be:
57.2Mb

Your upload speed should be:
15.7Mb

 

 

At the moment, I think I might go to Sky or Virgin and just get ADSL as BT support to get speeds back up seems to be nowhere to be found.

 

When running http://www.dslchecker.bt.com/adsl/ADSLChecker.TelephoneNumberOutput it's even worse as this shows (but I don't know whether that site is updated with the newer Infinity speeds)

WBC FTTCUp to 38.8Up to 6
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Moderator-Retired
834 Views
Message 3 of 18

Re: Any way to reset IP profile?

If your line is still disconnecting, an "IP Profile reset" will do nothing to help matters. Your IP Profile is matched to your sync speed, however if the line is disconnecting it's probable that the sync speed will be in a banded profile to try to stabilise the overall connection and in turn the IP Profile will be matched to the sync speed. Even if we were able to reset the DLM Profile (which controls the sync speed), if the disconnects continue your speed would only deteriorate back to what it is now anyway. Bear in mind that switching between the Draytek and the Openreach modem will register as drop outs so if you switch back and forth between these two this will suggest an unstable connection to the DLM and continue to keep your sync speed banded to a relatively low level. How long has your modem/router been connected for at the minute?

Dean
BTCare Community Mod

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SaiBork
Aspiring Contributor
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Message 4 of 18

Re: Any way to reset IP profile?

I haven't swapped it out since before the BT engineer came over. It's still running on the OpenReach modem with the HomeHub 3b.

So that's been connected up properly since last Tuesday, as on Monday we had a big outage.
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Sage
Sage
801 Views
Message 5 of 18

Re: Any way to reset IP profile?

Providing you have no more disconnects your profile will start to rise albeit slowly.

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SaiBork
Aspiring Contributor
785 Views
Message 6 of 18

Re: Any way to reset IP profile?

I know that, but that's my problem. As I always had the disconnects once in a while and I rather have a random disconnect in the middle of the night and have speeds of 35 Mbps when I'm actually using it, than 10 Mbps all the time.
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Sage
Sage
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Message 7 of 18

Re: Any way to reset IP profile?


@SaiBork wrote:
I know that, but that's my problem. As I always had the disconnects once in a while and I rather have a random disconnect in the middle of the night and have speeds of 35 Mbps when I'm actually using it, than 10 Mbps all the time.

Then I suggest you fill out the mod contact form (even though one has replied to this thread) and take it from there.

 

Or go to

 

@BTCare on twitter.

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SaiBork
Aspiring Contributor
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Message 8 of 18

Re: Any way to reset IP profile?

Sadly I had yet another disconnection during the night. They always seem to happen around the same time though which I think is even stranger. Speeds are still the same.

 

 

Last night's event logs however are showing a massive amount of UPNP events which fill up the entire log before the restart (about 2 hours of it). I have now disabled UPNP on the home hub to ensure this will not cause the problem.

 

If it still occurs, maybe I should disconnect the HH every night from the OpenReach modem to only keep the modem connected and have nothing else cause any possible interference.

 

 

 03:10:39,05 Jun.Legacy PortMapping Delete By UPNP Success.
  03:10:38,05 Jun.Legacy PortMapping Delete By UPNP Success.
  03:10:38,05 Jun.Device disconnected: IP 192.168.1.67, MAC 08:00:37:C4:0C:A8, host PRINTER
  03:10:38,05 Jun.Client disassociated: IP 192.168.1.66, MAC E8:99:C4:9D:76:2A, host android-d62eca33be0dd88a, Reason Code 4
  03:10:38,05 Jun.Device disconnected: IP 192.168.1.102, MAC 00:1F:C6:0B:6A:12, host PC1
  03:10:38,05 Jun.Device disconnected: IP 192.168.1.101, MAC 1C:6F:65:92:92:E4, host PC2
  03:06:24,05 Jun.CWMP:HDM close the socket.
  03:06:23,05 Jun.CWMP:session completed successfully
  03:06:21,05 Jun.CWMP:session start now, server:https://pbthdm.bt.mo, Event code:, 4 VALUE CHANGE
  03:06:19,05 Jun.WAN Auto-sensing detected port ETH
  03:06:19,05 Jun.WAN Auto-sensing last connection port: ETH
  03:06:18,05 Jun.DDNS status: connected
  03:06:18,05 Jun.DDNS status: connecting
  03:06:18,05 Jun.DDNS Service name dyndns, Wan ip 86.173.69.127
  03:06:16,05 Jun.DDNS status: connecting
  03:06:16,05 Jun.DDNS status: connecting
  03:06:16,05 Jun.DDNS Service name dyndns, Wan ip 86.173.69.127
  03:06:02,05 Jun.WAN connection WAN4_TR069_INTERNET_R_ETH1 connected.
  03:06:02,05 Jun.PPP IPCP Receive Configuration ACK
  03:06:02,05 Jun.PPP IPCP Send Configuration Request
  03:06:02,05 Jun.PPP IPCP Receive Configuration Reject
  03:06:02,05 Jun.PPP IPCP Receive Configuration NAK
  03:06:02,05 Jun.PPP IPCP Send Configuration Request
  03:06:02,05 Jun.PPP IPCP Receive Configuration Reject
  03:06:02,05 Jun.PPP IPCP Send Configuration ACK
  03:06:02,05 Jun.PPP IPCP Receive Configuration Request
  03:06:02,05 Jun.PPP IPCP Send Configuration Request
  03:06:02,05 Jun.PPP CHAP receive success: authentication ok
  03:06:02,05 Jun.PPP CHAP Receive Challenge
  03:06:02,05 Jun.PPP LCP Receive Configuration ACK
  03:06:02,05 Jun.PPP LCP Send Configuration Request
  03:06:02,05 Jun.PPP LCP Receive Configuration Reject
  03:06:02,05 Jun.PPP LCP Send Configuration ACK
  03:06:02,05 Jun.PPP LCP Receive Configuration Request
  03:06:02,05 Jun.PPP LCP Send Configuration Request
  02:17:22,05 Jun.DHCP Lease renewed for IP 192.168.1.64 to host Android_356708048050833 (MAC 64:A7:69:A9:DC:AE), duration: 1 day
  02:17:22,05 Jun.Receive a DHCP request: 192.168.1.64, 64:A7:69:A9:DC:AE.
  02:11:17,05 Jun.PortMapping Delete By UPNP/TR064 Success.
  02:10:55,05 Jun.PPP LCP Send Termination Request
  02:10:53,05 Jun.OpenWiFi tunnel down
  02:10:52,05 Jun.WAN connection WAN4_TR069_INTERNET_R_ETH1 disconnected.[ERROR_ISP_TIME_OUT]
  02:10:52,05 Jun.PPP LCP Send Termination Request
  02:10:44,05 Jun.PortMapping Add By UPNP/TR064 Success.
  02:10:44,05 Jun.PortMapping Delete By UPNP/TR064 Success.

 

This continues for this whole period

 

23:58:08,04 Jun.PortMapping Delete By UPNP/TR064 Success.
23:57:28,04 Jun.PortMapping Add By UPNP/TR064 Success.

 

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SaiBork
Aspiring Contributor
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Message 9 of 18

Re: Any way to reset IP profile?

Just an update on this really;
So far I haven't had any disconnects (Connection time: 12 days, 07:52:56 (read from HomeHub)), but IP profile is still set to 9.68

 

SpeedTest-2013-06-17-001.jpg

 

SpeedTest-2013-06-17-002.jpg

 

I will send this to the mods too as this is now going on way too long.

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Distinguished Expert
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Message 10 of 18

Re: Any way to reset IP profile?

I recommend you try just 1 reboot of the OR modem.

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