Still no joy, tried everything that's been suggested.
Thanks again to the posters that have offered help.
Perhaps one of these moderator people might offer help.
I find it strange that a "market leader" such as BT does not offer worthwhile support but relies on unpaid members of the user community to support each other. I suppose the savings will help the BT Sport experiment though.
Dont give up. If you can get through by going to the BT yahoo site and log in thats that end Proved to work. Download another email client and set that up and see if you still have the same problem . A new download will usually be up to date. Plenty to choose from .You dont need to keep it just try it out.
The latest news for me is that the new settings have been working satisfactorily for several days now=995-SSl and 465. Although still not transferred to DP which I take will occur many months away . So still going through BT yahoo. But not having to reset my password -SO FAR[ A bit untrustful] but can you blame me.? Its a pity they couldn't do this transfer all at once. Would save a lot of angry subscribers.
For what its worth, I think this is a major BT Mail Server POP3 problem.
Here's why this is my set of issues, banging my head against the wall with a BT that doesn't accept it has a problem.
Here's my last (edited) communication:
BT are saying they won't support MY problem.
I am a BT PREMIUM Mail customer, and POP3 e-mail access is part of that product – IT IS SUPPPORTED.
I am replying to you via my alternative e-mail as there is still a fault on the BT Mail Servers preventing me from sending mail via my POP3 Mail Client.
I am a BT Premium Mail customer for my BT Talk21 e-mail account.
My e-mail was working fine when I left the UK for Greece on 18t Sept.
In Greece, I was accessing e-mails, and responding to them, via the COSMOTE mobile network in Rhodes, Greece.
The problem started around 1st October, when I found that I could not reply to e-mails via my phone ("Sending Failed") - it would sometimes work if I switched my phone off an back on again, but I couldn't send e-mails from my Android phone.
On my return to the UK, on 3rd October, I found that I couldn't send e-mails via my Outlook 2010 client on my Windows 7 Computer, directly connected to my router.
So, 2 separate devices, connected differently, where experiencing the same problem - the commonality BT E-mail servers.
I spent 2 days of absolute hell with your Indian call centres who were worse than useless - refusing to accept that this was a BT sever-related issue.
VOL 012/8248XXXXXXX – 4th Oct
VOL 012/8248XXXXXXX – 4th Oct
As a test, I tried deleting my (POP3) mobile account on my Android phone, and re-instating it.
The BT mails servers wouldn't allow me to set it up as POP3 (although up until the point of the problem it was POP3) and it eventually allowed me to set it up as SMTP/IMAP – Only by setting up as SMTP/IMAP can I now send and receive e-mails on my Talk21 account on my mobile.
My Outlook client on my computer still cannot send e-mails - returning the error code 522.
I have accessed my account via webmail and have changed and verified passwords, but the problem still exists.
*My daughter also has a Talk21 Premium Mail account, and accessing via a different computer Microsoft Mail on a Visa machine, she is experiencing the same problem.
I find out today that BT is withdrawing from Yahoo and is changing/has changed it's e-mail systems.
The problems I and my daughter are experiencing appear to be general BT Mail Server problems that need to addressed centrally, and not a single-user level as the likelihood is that many are affected.
This is not a problem with My Computer, My Phone, My Daughter’s Computer or the different Mail Clients involved – It is a POP3 problem with BT’s Mail Servers – THIS MATTER NEEDS TO BE ESCALATED, AND ADDRESSED.
Please look into this as a matter of urgency.
Please contact me by phone or e-mail and copy my text in your reply.
Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
There is a BT help page here http://bt.custhelp.com/app/answers/detail/a_id/12686/c/346
I recently acquired a Galaxy Ace GT-S5830i, Android version 2.3.6
I used the auto setup for mail. It seems to work, but I'm still getting used to it. It's slower than normal desktop mail, even when at home and connected throught the Home Hub.
The settings are:
security: none (?)
security: none (?)
No apps at all, because I don't trust them! Even a simple thing like the BBC weather app, and rail information apps are via Google Play Store, and I fear that they'll be monitoring all I do, like tracking where I go, through the apps. I'm beginning to wish I'd got something that wasn't Google - I hate them, and don't trust them at all. But who can you trust on the internet these days? But I used £70 of rewards, so th phone was just £30, and pay £15/month unlimited everything, which is better than the old PAYG with Virgin.