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Anonymous
Not applicable
3,902 Views
Message 1 of 24

Apart from here cannot start new thread

I was able to start a new thread in the BT Mobile section a few days ago but since then do not have the option to post a new message in any other section of the community forums.

 

Any help appreciated.

 

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23 REPLIES 23
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 24

Re: Apart from here cannot start new thread

as long as you are signed into the forum you should not have a problem



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Anonymous
Not applicable
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Message 3 of 24

Re: Apart from here cannot start new thread

I am signed into the forum and apart from this "Community and Announcements" section the "New Message" option is no longer showing. Very strange.

 

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pottyperson
Distinguished Guru
Distinguished Guru
3,886 Views
Message 4 of 24

Re: Apart from here cannot start new thread

There were some weird goings-on here during the night, with gobbleygook replacing some existing material. That seems to have been put right but it might be worth waiting a while to see if your problem is just a repercussion.

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Anonymous
Not applicable
3,879 Views
Message 5 of 24

Re: Apart from here cannot start new thread

Yes I am also seeing the gobbleygook text in some places as well. I have double checked using a diffent computer and the same happens.

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imjolly
Distinguished Sage
Distinguished Sage
3,869 Views
Message 6 of 24

Re: Apart from here cannot start new thread

I saw that as well but just put it down to something said by the helpdesk!


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pottyperson
Distinguished Guru
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Message 7 of 24

Re: Apart from here cannot start new thread

Good idea imj, but it looked more like Korean than Hindi.

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Anonymous
Not applicable
3,856 Views
Message 8 of 24

Re: Apart from here cannot start new thread

I have tried setting up a new sign in profile and username to see if I could then post in all sections of the forums but still exactly the same problem. I can only post a new thread in this section.

 

I have also tried using a different browser but no difference.

 

Who can I contact to report this?

 

Any help appreciated.

 

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gg30340
Distinguished Sage
Distinguished Sage
3,853 Views
Message 9 of 24

Re: Apart from here cannot start new thread

I have notified the moderators of the forum about your problem.

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StephanieG
Community Manager - Retired
3,847 Views
Message 10 of 24

Re: Apart from here cannot start new thread

Hi @Anonymous I checked your account settings and profile and can't see anything from a forum platform-perspective that's preventing you from posting.

 

Can you confirm:

1) What browers you've tried;

2) Is the "New Message" link missing altogether, or is it a case that you can write up a new message, but can't actually post it? If it's the latter, do you get an error message when this happens?

3) Are you able to reply to an existing thread?

 

Thanks,

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