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Message 11 of 16

Re: App on Samsung TV KS7000 - BR Sport - Adverts appear every 5 mins

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Hi, yes it's films that are on the BT TV platform and not from any other app that is stored on the device.

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Message 12 of 16

Re: App on Samsung TV KS7000 - BR Sport - Adverts appear every 5 mins

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Hi,

same issue here on 2 Samsung Smart TV's that we've tried.

They are BT adverts, it's only recently started happening. We only noticed as of yesterday but may not have used the app for a week or more.

The adverts are the same as if you leave the app sitting at the menu (for channel selection, etc.) for 5 minutes, so it looks as if the App is not recognising that you are watching something instead of sitting idle at the menu.

The sound of whatever you are watching continues playing, you can use any of the navigation keys on the TV remote to get the picture back, if you press a key within the 5 minutes it will stop the adverts coming up for a further 5 minutes.

As it is, the app is pretty much unuseable/too frustrating to use.

Thanks,

Neil

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Message 13 of 16

Re: App on Samsung TV KS7000 - BR Sport - Adverts appear every 5 mins

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Thanks everyone - I misunderstood adverts to mean videos, but I now realise it's the picture ads used for the screensaver.
We updated our config server earlier this week, and it appears to be serving incorrect screensaver config.
We're working to fix this ASAP. Sorry for the inconvenience.
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Message 14 of 16

Re: App on Samsung TV KS7000 - BR Sport - Adverts appear every 5 mins

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Just to close this one off - the config was fixed yesterday lunchtime. You shouldn't see the screensaver interfering with video anymore.
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Message 15 of 16

Re: App on Samsung TV KS7000 - BR Sport - Adverts appear every 5 mins

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thanks

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Message 16 of 16

Re: App on Samsung TV KS7000 - BR Sport - Adverts appear every 5 mins

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Many thanks. I'll check out this evening. I appreciate you reacting and resolving.

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