cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
keane230
Beginner
584 Views
Message 1 of 3

Appaling customer service

Hi

 

I am having a really bad experience with BT over faults with broad band and email and getting nowhere fast. I have had a fault logged for over a week and they deny knowledge an just ask me to wait another 48 hours, rediculous. anyone help me with some advice how i find someone who will actually care or do i take my problem to the ombudsmen?

 

thanks in advance for your help.

 

Andy

0 Ratings
2 REPLIES 2
Keith_Beddoe
Distinguished Sage
Distinguished Sage
568 Views
Message 2 of 3

Re: Appaling customer service

Welcome to this user forum.

 

Do you have standard broadband, or BT Infinity?

 

0 Ratings
DavidM
Moderator
Moderator
561 Views
Message 3 of 3

Re: Appaling customer service

Hi @keane230 and welcome.

 

I'm sorry you're having problems. I'm sure we'll be able to help. I need a few details first. Are you on Infinity or ADSL broadband? Are you having a dropping connection or slow speed issue? Can you try posting some speed test results? Give us as much information as possible and we'll take it from there.

 

Cheers

 

David

0 Ratings