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rob_Brum
Aspiring Contributor
455 Views
Message 1 of 4

Appallling download speeds

I used to get good 70mb+ download speed, it recently dropped to 30ish, and today its under 10. Stats 8. Noise margin: 16.3 / 13.9 9. Line attenuation: 4.0 / 5.2 Download speedachieved during the test was - 6.79 Mbps For your connection, the acceptable range of speedsis 40 Mbps-77.35 Mbps . Additional Information: IP Profile for your line is - 77.35 Mbps 2. Upstream Test: -provides background information. Upload Speed 11.53 Mbps 0 Mbps 20 Mbps Max Achievable Speed Upload speed achieved during the test was - 11.53Mbps Additional Information: Upstream Rate IP profile on your line is - 20 Mbps
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3 REPLIES 3
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Appallling download speeds

if you have a hh5 can you go to hub manager then troubleshooting then helpdesk and post 1-12

 

was btspeedtester done wired or wireless?

 

 



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rob_Brum
Aspiring Contributor
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Message 3 of 4

Re: Appallling download speeds

Wired.

 

1. Product name:BT Home Hub
2. Serial number:+068543+NQ43627219
3. Firmware version:Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 04/07/15
4. Board version:BT Hub 5A
5. DSL uptime:1 days, 22:23:17
6. Data rate:19999 / 79906
7. Maximum data rate:34988 / 109398
8. Noise margin:16.2 / 13.9
9. Line attenuation:4.0 / 5.2
10. Signal attenuation:4.1 / 5.2
11. Data sent/received:1.3 GB / 34.1 GB
12. Broadband username:bthomehub@btbroadband.com
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john46
Distinguished Sage
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Message 4 of 4

Re: Appallling download speeds

can you please run the further diagnostics part of the BT speedtest with a wired connectionand post the results

http://speedtest.btwholesale.com/
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