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Contributor
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Message 1 of 45

Are BT Out-to-Lunch ? BB Down - No-one answering phones

 

Not sure how wide spread the current BB outage is but It's not working in Farnborough GU14.

 

I tried ringing the BB status line on 08001690199 but there was no answer.

I tried ringing the BB support number 0800 111 4567 but no answer there either.

I finally used my Virgin Media BB connection to try and get to the status webpage and found there is a widespread problem.

 

If I didn't have this backup BB connection I wouldn't have a clue what's going on.

 

WHY is the status phone line down at a time when it is most needed ???

 

Graeme
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Aspiring Contributor
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Message 2 of 45

Re: Are BT Out-to-Lunch ? BB Down - No-one answering phones

Same here. Infinity went down at 12.45 in London N22, been on hold for 45 minutes so far. Not impressed. 

 

EDIT: Back up at 13.35. Still no answer from phone suport, though. 

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Aspiring Expert
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Message 3 of 45

Re: Are BT Out-to-Lunch ? BB Down - No-one answering phones

Hi

     Its back up for me as of 1 minute ago.

I guess they had issues as I could not get answer of the phone lines either.

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Contributor
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Message 4 of 45

Re: Are BT Out-to-Lunch ? BB Down - No-one answering phones

Is this why my connection stopped? I am in aldershot.

Reboot my stuff like 5 times now because I could not find a problem.

Could you post the page you found about the outage and also please everyone update this thread as soon as your back on
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Highlighted
Contributor
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Message 5 of 45

Re: Are BT Out-to-Lunch ? BB Down - No-one answering phones

All lights are blue but no internet
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Highlighted
Contributor
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Message 6 of 45

Re: Are BT Out-to-Lunch ? BB Down - No-one answering phones

Scap that I am back up also
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Aspiring Expert
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Message 7 of 45

Re: Are BT Out-to-Lunch ? BB Down - No-one answering phones

Was down for about 30 mins...been back on for 3 mins.

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Expert
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Message 8 of 45

Re: Are BT Out-to-Lunch ? BB Down - No-one answering phones


@__ wrote:

 

WHY is the status phone line down at a time when it is most needed ???

 


Probably not down, but responding to hundreds of calls about exactly the same thing as your call.

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Contributor
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Message 9 of 45

Re: Are BT Out-to-Lunch ? BB Down - No-one answering phones

 

I'm back as well. 

 

When it was failing, everything *looked* OK on my kit as well but a TRACERT to WWW.BT.COM only went one hop before getting timeouts.

 

Interestingly, I'm still not getting a answer on 0800 169 0199 from my VoIP Office line, but when I dialled from my Home BT line It answered and I listened to the Status update (There are no issues at the moment ?!?!).

I then tried from my Vodafone Mobile and I got engaged when ringing 0800 169 0199. 

 

It's almost like the Status Line is unavailable if you don't ring from a BT line 😞

 

 

 

Graeme
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Aspiring Contributor
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Message 10 of 45

Re: Are BT Out-to-Lunch ? BB Down - No-one answering phones

Just come back on here in Billericay after about an hour of downtime. I actually managed to get through on the service status number and got the message about the problem.
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