Not sure how wide spread the current BB outage is but It's not working in Farnborough GU14.
I tried ringing the BB status line on 08001690199 but there was no answer.
I tried ringing the BB support number 0800 111 4567 but no answer there either.
I finally used my Virgin Media BB connection to try and get to the status webpage and found there is a widespread problem.
If I didn't have this backup BB connection I wouldn't have a clue what's going on.
WHY is the status phone line down at a time when it is most needed ???
Same here. Infinity went down at 12.45 in London N22, been on hold for 45 minutes so far. Not impressed.
EDIT: Back up at 13.35. Still no answer from phone suport, though.
Its back up for me as of 1 minute ago.
I guess they had issues as I could not get answer of the phone lines either.
I'm back as well.
When it was failing, everything *looked* OK on my kit as well but a TRACERT to WWW.BT.COM only went one hop before getting timeouts.
Interestingly, I'm still not getting a answer on 0800 169 0199 from my VoIP Office line, but when I dialled from my Home BT line It answered and I listened to the Status update (There are no issues at the moment ?!?!).
I then tried from my Vodafone Mobile and I got engaged when ringing 0800 169 0199.
It's almost like the Status Line is unavailable if you don't ring from a BT line 😞