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yeti32
Beginner
831 Views
Message 1 of 14

Are BT the worst company for (no) customer service in the uk?

Has anyone n here ever had a good service from BT?, so far my internet has been on and off for over 2 weeks and I have had nothing but flat out could not care less service from bt with 3 call backs not made!

They make it impossible to talk to anyone in the uk or even anyone who can understand basic english.

Tags (2)
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13 REPLIES 13
RobbieMac
Moderator
Moderator
826 Views
Message 2 of 14

Re: Are BT the worst company for (no) customer service in the uk?

Hi yeti32,

 

Welcome to the forum and thanks for posting!

 

Sorry for the problems you're having with your broadband and that you're not receiving the promised call backs.  I agree that when a promise is made it should be kept.  We will pick this up and help sort everything out for you.

 

Click on my username and under the "about me" section you'll see the link to send over your details.

 

Cheers,

 

Robbie

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yeti32
Beginner
819 Views
Message 3 of 14

Re: Are BT the worst company for (no) customer service in the uk?

thanks for the reply, every single person i speak to is very sorry, but still they have no power to put me in touch with some one who can help or at least call when they say they will. There must and should be a way to get in contact with the same person or team when you have an on-going issue

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srbhvatsa
Beginner
810 Views
Message 4 of 14

Re: Are BT the worst company for (no) customer service in the uk?

Hi

Actually I used to work for BT India Tech Support a year back. I was in my Engg college and needed a part time job. I agree with you on the fact that call back is promised but not fulfilled.

Issue is call centres of BT in India is managed by Indian IT firms and they dont pay their employees much and take a lot of work from them also... almost 9 hours a day.
SO with little salary and lot of work, some people dwell into not working properly as they are not satisfied with job and as a result it impacts BT customers. And yes , i do agree about the basic english issues. I had my colleagues who were not able to properly speak and understand english.... It needs proper training and it is given prior to put them to work but less paying job.. hardly anyone puts efforts.

I myself is a Software Engineer in IT firm but was always glad to help UK customers during the time i served and i must say you guys are very polite and genuine. Had a lot of good experience with customers and that is why today i still  miss talking to UK people like I used to do before..
Cheers 🙂

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yeti32
Beginner
806 Views
Message 5 of 14

Re: Are BT the worst company for (no) customer service in the uk?

thanks for the insite, the bit that most upset me was when they phoned and then when i answered hung up, twice.

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imjolly
Distinguished Sage
Distinguished Sage
805 Views
Message 6 of 14

Re: Are BT the worst company for (no) customer service in the uk?

use the link as the mod has offered to help you solve your problem - they are the only BT employees on the forum and have a good reputation for getting your problem fixed.

 

once you complete the email following the contact us link you join a queue of other customers waiting for help all of whom consider their problem a priority hence why mods respond in order email received.  it can take 3/5 working days but they will take personal responsibility and give you one point of contact until resolution



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yeti32
Beginner
800 Views
Message 7 of 14

Re: Are BT the worst company for (no) customer service in the uk?

thanks, ive had the reply from the mod with offer to help out and get back to me in 48 hours (ish)

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imjolly
Distinguished Sage
Distinguished Sage
789 Views
Message 8 of 14

Re: Are BT the worst company for (no) customer service in the uk?

that's the standard reply but often it takes a bit longer with number requesting assistance but mods will get back to you and provide assistance



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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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srbhvatsa
Beginner
786 Views
Message 9 of 14

Re: Are BT the worst company for (no) customer service in the uk?

yeah, they will do that to save themselves... they just simply hate working ...
just heard the news BT is shifting its call centres to UK only now after troubles with india call centres
It is indeed a good step by BT I must say...
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yeti32
Beginner
754 Views
Message 10 of 14

Re: Are BT the worst company for (no) customer service in the uk?

so some one calls back from bt to say sorry the level 2 guy missed you yesterday, i will put you through now........10 mins later still on hold.

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