I would save the stress and high blood presure and wait for mods to get back to you they will give you 1 point of contact and a personal contact point as against a different person eveytime you phone helpdesk/customer services
so still on phone to bt, enginier booked for 8am to 1pm today on friday is not now coming because of some fault in booking it even though i phoned this morrning to make sure!
yes, yes they are. I can honestly say they set the bar now. I've never had such bad customer service in my whole entire life