Are there generic gaming routes that need to be added to my BT business fibre for me to play online?

[DeanMitchener]

Hi All,

I have BT fibre to my house - failed business idea impacted by COVID and its a two year lease so stuck with 100 MB capacity doing nothign atm.

My kids and I want to play online games but most of them time out shortly after starting which indicates a firewall block or something. Are there specific routes that need to be loaded to allow my fibre to go to the normal gaming internet sites or some kind of business protection? I have BT security package £100 per month that was not optional....I am wondering if that is blocking things?

I would be grateful for any advice if anyone has any ideas please?

Kind regards

Dean Mitchener, CISSP

[Keith_Beddoe]

@DeanMitchener 

This is the BT Retail Customer forum.

Please post on the BT Business Forum.

https://business.forums.bt.com/

Thanks

[DeanMitchener]

Thanks Keith