I'm very sorry for the time this is taking.
I have been in touch with my colleague that's dealing with this for their urgent attention to get this sorted out. I'll come back to you when I have heard word back from them.
It's with an email team dedicated to fixing problems like this. We expect a reply back by Tuesday due to the weekend and bank holiday. We'll be in touch afterwards.
Sounds like the dedicated team need removing and new people who know what they are doing employed.
I expect a few of us on in here will be able to provide the correct help - if allowed.
Please sort out the management side of this, and get them to visit these forums to explain themselves. It is atrocious.
So, i reported this on the 15th May and it's STILL not workmfg, despite assurances from the mods on here, no one has been in contact and nothing appears to be happening.. Great customer service, not!
Something appears to be happening in that when I log into BT and select Manage BT mail, all of the accounts are now listed and I don't have to go round in the loop to reset the password etc..
However, when I click on any of the accounts, it opens the web mail page and then tells me "The selected BT account is not available" ? ?
Still no contact from BT 😞
Stil not working I'm afraid.. When I log in via webmail, I receive the error message stating that "Selected Account - BT Mail account is unavailable"
This is what happened last time I believe just before it was finally fixed?