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Beginner
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Message 1 of 8

Arrrrrrrrrrrrrrrrggggggggggghhhhhhhhh

Moved into a static caravan last Jan so requested a temp line into it, 3 months after due date yes it was done. Requested a month ago to have moved into my new house(20 feet away) been put off and off and off and off. After spending what seemed like a week on the phone to sort it out and everytime having to explain the same old story again and again and again (you gat my drift) I decided to get a private contractor to do do the job for me, I thought at last a phone and Broadband. But alas the phone number on the line was not mine, they have changed the number. Throughout all of this I have told them my wife is wheelchair bound but it makes no difference because they are still taking my money!!! An obsoulute shambles, if I was this inept at my job I would be sacked!

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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Arrrrrrrrrrrrrrrrggggggggggghhhhhhhhh

who is your phone and/or broadband provider  if private contractor made a  mess of connection is not up to them to sort it out?



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Beginner
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Message 3 of 8

Re: Arrrrrrrrrrrrrrrrggggggggggghhhhhhhhh

The private contractor did nothing as it's now the wrong number, the line was already into the garden and just needed connection.

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Beginner
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Message 4 of 8

Re: Arrrrrrrrrrrrrrrrggggggggggghhhhhhhhh

And BT is my provider.

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Beginner
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Message 5 of 8

Re: Arrrrrrrrrrrrrrrrggggggggggghhhhhhhhh

If you read the post properly you would understand a little better.

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Beginner
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Message 6 of 8

Re: Arrrrrrrrrrrrrrrrggggggggggghhhhhhhhh

Just read another post regarding a "welfare case" and that a MOD will chase. My wife is wheelchair bound with MS and if needed needs assistance staright away, does that qualify MODS. I have been promised a phone call tonight between 5-6 just when I'm driving home! Tried to change the time but was told sorry they can't do that. Thinking about it why answer the phone just to be told "theres still a delay"!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Moderator
Moderator
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Message 7 of 8

Re: Arrrrrrrrrrrrrrrrggggggggggghhhhhhhhh

Hi Woodlandh,

 

Thank for posting and welcome to the forum.

 

Sorry for the problems you're having getting your service transferrred over to your new address.  I can appreciate your Wife's condition and I'm happy to give you a hand to get things sorted out from here.

 

Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.

 

All the best,

 

Robbie

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Distinguished Sage
Distinguished Sage
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Message 8 of 8

Re: Arrrrrrrrrrrrrrrrggggggggggghhhhhhhhh


@woodlandh wrote:

If you read the post properly you would understand a little better.


I read your post and there is nothing  in your post regarding your provider hence the question. Your temp line was installed by openreach but they supply the line for all providers apart from virgin so your provider could be BT Retail or TT or SKY or someone else



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