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System-G
Aspiring Contributor
413 Views
Message 31 of 36

Re: At My Wits End - Please Help Before I Contact OFCOM

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I've still not had a call back as they promssed. Really getting annoyed now.

Just seems like BT have no time for their loyal customers nor do they appear have the ability to resolve problems.

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System-G
Aspiring Contributor
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Message 32 of 36

Re: At My Wits End - Please Help Before I Contact OFCOM

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Latest results:

 

Download speedachieved during the test was - 115 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :224 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps

ADSL line status

Connection information
Line stateConnected
Connection time0 days, 12:08:39
Downstream224 Kbps
Upstream448 Kbps

DSL settings

VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.1
Latency typeInterleaved
Noise margin (Down/Up)26.0 dB / 13.0 dB
Line attenuation (Down/Up)58.0 dB / 31.5 dB
Output power (Down/Up)14.1 dBm / 12.9 dBm
Loss of Framing (Local)0
Loss of Signal (Local)16
Loss of Power (Local)0
FEC Errors (Down/Up)528 / 5
CRC Errors (Down/Up)16 / 2147480000
HEC Errors (Down/Up)nil / 2
Error Seconds (Local)815
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Jeepster73
Newbie
334 Views
Message 33 of 36

Re: At My Wits End - Please Help Before I Contact OFCOM

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Stats would suggest some sort of electrical interferance , either in or around your home or on the way back to the exchange

 

Looking at previous posts do you switch the homehub off overnight?-connection time in post of stats is less then 24 hrs- If you do your line will attempt to resync at the last stable speed which will be compounding the issue some whot

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Highlighted
shobakiwmh
Newbie
281 Views
Message 34 of 36

Re: At My Wits End - Please Help Before I Contact OFCOM

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I can not make a complaint on-line, you claim to have an email for complaints but there isn't one?

I am quoting your lines there...  also, I wanted  to check my bill online and was not able to do so, which indicates that you deliberately do not want customers to see their bill or making it near impossible so that they will give up.

 

Your phone billing customer services based in Bangalore are not competent and do not know what is going on in the UK.

Your bill is very complicated and difficult for the average person to understand.

You are luring customer to take up the 24 months contract Broadband 1 and saying that 10 Gig is enough for the average family but you   know that you want them to exceed that so that you charge them extra... What a cunning way to do business!!

 

"We're sorry you have a reason to complain. Please go to the Contact BT area and select from the list. You can then decide whether to contact us by email (by filling in the web form) or by phone."

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Distinguished Sage
Distinguished Sage
280 Views
Message 35 of 36

Re: At My Wits End - Please Help Before I Contact OFCOM

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This is BT Customer to Customer forum, messages do not go to BT.

 

The main BT contact page is here http://bt.custhelp.com/app/contact

 

If you are still having problems, you could ask one of the UK BT Care Team for help using this form.

http://bt.custhelp.com/app/contact_email/c/4951

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Distinguished Sage
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Message 36 of 36

Re: At My Wits End - Please Help Before I Contact OFCOM

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