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lily0175
Beginner
4,010 Views
Message 1 of 6

At my wits end with BT -HELP please

Briefly - OK I chose to move to a very rural area & accepted that we were unlikely to have any huge connection speeds BUT I didn't bank on 8 years aof hassle with our phone & broadband.

After the latest faults which were reported to BT on 24th march and were only just 'resolved' last night I am furious, fed up, miffed and seem completely unable to get past the versed opereators who will not deviate from their text to answer any questions and repeat how sorry they are -I don't care any more - I want to talk to someone who wil actually help to resolve the issue.

BT have told me countless times that the cable from the pole outside my house to the exchange is damaged and needs replacing - but don't ever do it because it is too expensive. So we have to tolerate less than 1mb speed, dropped connections, telephone line which is so poor every call has to be taken & made on speaker phone to hear the caller or allow them to hear us, every call in or out disconnects the broadband line and so it goes on.

Every 'Indian customer service agebt has assured me I will get compensation - great but payment never comes or can even be discussed. 

What do I have to do do get at least a useable service? I have just started a new business too which is dependant on the internet - some joke that is.

Any info or advice (other than to change ISP) would be appreciated together with any 'real English human being' phone mumber!

Thanks for reading my rant!

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5 REPLIES 5
Distinguished Sage
Distinguished Sage
4,009 Views
Message 2 of 6

Re: At my wits end with BT -HELP please

Welcome to this customer to customer forum.

 

To enable forum members to help you, could you please read the web page that is shown below, which asks you to do a few checks first, and has some helpful hints.



When you have done that, please follow the instructions at the end, and post the results here, so members can offer advice. Thank you.

 

 

Speed and disconnections

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lily0175
Beginner
4,003 Views
Message 3 of 6

Re: At my wits end with BT -HELP please

Pointless posting sats as not what I am asking about. I need to know how to contact an English speaking human at  BT who is going to ensure I get the servicwe which I have been paying for for many years and not recieving.

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Distinguished Sage
Distinguished Sage
3,986 Views
Message 4 of 6

Re: At my wits end with BT -HELP please

there is no english phone number of CS just the stand CS number 08001114567
 
This is a customer help customer forum and the members may well be able to help you with your connectiion problem and if necessary the forum mods who are BT employees will be able to help.  if you read posts on the foruk you will see numerous where the mods have been able to get a successful conclusion to a customer's problem

 

to help and start the process can you post the adsl stats from your router please






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Distinguished Guru
3,969 Views
Message 5 of 6

Re: At my wits end with BT -HELP please

Have you tried contacting OFCOM?  BT are required to maintain your line in a useable state; it's not good enough to say it's too expensive.

 

However, you have no right to a decent broadband service.  This has been talked about by the government, but hasn't happened yet.

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Distinguished Sage
3,965 Views
Message 6 of 6

Re: At my wits end with BT -HELP please

Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days

They are a UK based BT specialist team who have a good record at getting problems solved
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