I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Hi @Jwalsh and thanks for posting.
I'm sorry you're having so many problems with the connection. I'll be happy to take a look at this and try to find out what's happening. Can you please drop me over an email with your details? You'll get the contact the moderators link in my profile.
The moderators can only deal with issues via the "contact the mods" link. If you are using a mobile, then you need to view the full version of the forum, not the mobile version.
Once you complete the form, you will receive an enquiry number, which means that you are in the moderators` queue.
Under ideal conditions, the moderators can normally deal within 48 hours, but they are running a bit behind at the moment as they are only a small team based in the UK. They will however take full ownership until any issues are resolved.
As the moderators work different shifts, it quite possible you will be contacted by a different moderator, but it will always come from the normal BT 0800 number, so be aware of the many scam phone calls that are doing the rounds.