I've had a call logged with BT since August, reference is **********. The initial problem was that I couldn't update my email address within My BT as my old one was no longer in use.
The call centre staff were also unable to change the email address so decided to reset the password and username (to their personal gmail address) but chose the wrong account - I also manage my elderly mother in law's account. I have no idea why they did this as I had never given them either the phone number or account number for this account, the only similarity was the email address which I wanted registered against my account.
What I have now is this - two My BT accounts which cannot see either online bill. I've been on the phone again this morning with another member of call centre staff who basically said they don't know why I can't see either account and wanted to log another case.
Please can somebody from the UK who knows what they are doing please contact me urgently, my details are on the case reference above.
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