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Contributor
1,928 Views
Message 1 of 15

Audio and Video quality so poor.....Online.

Hi all.

The actual picture quality looks very good untill it goes into motion and it is so jerky that i begin too get a headache and feel sick 😞

Also the audio is about 10 seconds in front of the video, which actualy makes it unwatchable, as i know when a goal has been scored before i get too see it.....ridiculous.

Does anyone else have the same probs. And anybody have any solutions to the Audio part of this problem.

Been trying to ring BT but no joy.

Cracked by BT again.

I am using Chrome web browser as IE is **bleep**. My downlooad speed is about 20mbs and am NOT on fibre. Vista.

Cheers peeps.

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14 REPLIES 14
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Contributor
1,904 Views
Message 2 of 15

Re: Audio and Video quality so poor.....Online.

Hi

I now can not get anything at all except.....Unable to playback video. err: VC025


So i do as it says at the bottom of the page.....Need help with the live video player? Click here  done what it says to do with this problem numerous time, to no avail.

Sick and tired with BT, why did i go back to them.....Because they told me that i could get the sports on TV with the Youview box, which turns out to be a lie unless you are on infinity (fibre) and am not and they knew this all along. MISSELLING springs to mind.

And now this, they just haven't got a clue.

So think i will have to demand a Visioin+ box but will keep my Youview box as it is the better of the two. Will see what they say when or if i ever get to stay on long enough to talk to anyone.

Umm.

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Distinguished Guru
Distinguished Guru
1,892 Views
Message 3 of 15

Re: Audio and Video quality so poor.....Online.

You might check your Silverlight settings and experiment with hardware acceleration on or off to see if either setting works better   

 

[img]enter image description here

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Highlighted
Contributor
1,886 Views
Message 4 of 15

Re: Audio and Video quality so poor.....Online.

thanks mate will give it a look

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Contributor
1,869 Views
Message 5 of 15

Re: Audio and Video quality so poor.....Online.

@Zulu17

Just went on to BT sports 1 again and the error code had gone and was able to watch again.

So i just done as you said but sadly made no difference to the picture qaulity but more importantly the Audio is still way out of sync.

Cheers anyhow mate

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Distinguished Guru
Distinguished Guru
1,854 Views
Message 6 of 15

Re: Audio and Video quality so poor.....Online.

Seems to me that your video is lagging behind the audio - so the problem is likely to be how the video is handled -- how powerful is the PC - just wondering whether your broadband is such that you get the highest quality Silverlight steam but maybe you PC and/or video card isn't upto the job of processing the video quickly enough.

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Contributor
1,829 Views
Message 7 of 15

Re: Audio and Video quality so poor.....Online.

I doubt that it is a hardware problem as I dont get the video lag on Sky Go

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Contributor
1,827 Views
Message 8 of 15

Re: Audio and Video quality so poor.....Online.

@zulu17

 

02-08-2013 17-20-35.jpg

 

02-08-2013 17-21-07.jpg

don't know if this helps mate.

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Contributor
1,783 Views
Message 9 of 15

Re: Audio and Video quality so poor.....Online.

It would be nice if we could get an official BT response to this as it definitely is not fit for purpose.

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Distinguished Guru
Distinguished Guru
1,735 Views
Message 10 of 15

Re: Audio and Video quality so poor.....Online.

@sav

 

Are you using wireless or wired connection to the hub and if wireless have you tried wired correction to see if performance is better.

 

Also is there a different PC that can be tried on your broadband to see if that performs the same or better.

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