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adelea
Beginner
533 Views
Message 1 of 8

Availability checker estimate no where near what is achieved?

Is this normal ?

 

The availability checker gives an estimate of 63-80 down, and 19-20 up.

 

When I had infinity2 installed, it connected at 44 / 7.

 

This has now dropped to 38 / 7

 

Is it normal for the estimate to be so far away from reality ? When I had an ADSL2 connection, the checker was pretty much bang-on.

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7 REPLIES 7
gg30340
Distinguished Sage
Distinguished Sage
524 Views
Message 2 of 8

Re: Availability checker estimate no where near what is achieved?

Did you run this checker? It will show a Range A and a Range B. this will give a guide as to what range your line is in. The availability checker that BT use tends to only show the Range A speeds.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

adelea
Beginner
519 Views
Message 3 of 8

Re: Availability checker estimate no where near what is achieved?

Interesting!

 

FTTC Range A (Clean)8063.42019.9--Available
FTTC Range B (Impacted)75.147.32016--Available

 

So, I dont even get the low figure for upload speeds, and am 10mb below the low speed for downloads too.

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legitimise_sailing
Distinguished Expert
508 Views
Message 4 of 8

Re: Availability checker estimate no where near what is achieved?

If you have a HH5 can you post your line stats from Troubleshooting, Helpdesk please?
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adelea
Beginner
499 Views
Message 5 of 8

Re: Availability checker estimate no where near what is achieved?

1. Product name:BT Home Hub
2. Serial number:+068343+NQ40506825
3. Firmware version:Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 26/02/14
4. Board version:BT Hub 5A
5. VDSL uptime:0 days, 01:27:25
6. Data rate:7661 / 40242
7. Maximum data rate:7114 / 47494
8. Noise margin:5.8 / 6.3
9. Line attenuation:0.0 / 24.2
10. Signal attenuation:0.0 / 21.8
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legitimise_sailing
Distinguished Expert
489 Views
Message 6 of 8

Re: Availability checker estimate no where near what is achieved?

Looks like you are yet another victim of a botched installation by a cowboy contractor.

You need to report a faulty installation and demand that a properly trained Openreach engineer attends.

If I were you I'd be asking for a Broadband Boost engineer.
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adelea
Beginner
469 Views
Message 7 of 8

Re: Availability checker estimate no where near what is achieved?

What is it about the numbers ive posted that lead to you that?

 

If I'm going to argue my case, I need to understand a bit what I am arguing 😃

 

Or is it simply that the observed speeds are nowhere near those of the checker ?

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legitimise_sailing
Distinguished Expert
459 Views
Message 8 of 8

Re: Availability checker estimate no where near what is achieved?

Your post here https://community.bt.com/t5/BT-Infinity-Speed-Connection/Availability-checker-estimate-no-where-near... is what you should tell then in support of your case. In addition your helpdesk stats indicate the estimate will never be met without a boost engineer fixing it as your noise margin is too small.
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