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MooJuice
Aspiring Expert
468 Views
Message 1 of 16

Availibility FAQ - Problem

The pinned BT Infinity availibility FAQ says "Second stop - From Wednesday 29th August, specific cabinet information will be available on http://www.superfast-openreach.co.uk/where-and-when/." but I'm not seeing any cab information...?

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15 REPLIES 15
Distinguished Guru
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Message 2 of 16

Re: Availibility FAQ - Problem

Use the DSL checker for cab info www.dslchecker.bt.com
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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MooJuice
Aspiring Expert
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Message 3 of 16

Re: Availibility FAQ - Problem

That doesn't even mention fibre, let alone why the cabinet has been delayed for so long.  So, the question still stands, where's the cab info on the Openreach site as per the Availlibility FAQ?

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Distinguished Guru
427 Views
Message 4 of 16

Re: Availibility FAQ - Problem

Doesn't sounds like you're getting it anytime soon 😞
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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Distinguished Sage
Distinguished Sage
422 Views
Message 5 of 16

Re: Availibility FAQ - Problem

If you use this checker it will tell what cabinet you are on and what services it can receive. The cabinet number is shown at the top along with the exchange. 

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

You can then email Openreach on nga.enquiries@openreach.co.uk giving them your cabinet number, exchange telephone number and address and they should be able to reply with the up to date information as regards to when and if the cabinet is going to be upgraded. They can take a coupe of weeks to reply.

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Distinguished Sage
412 Views
Message 6 of 16

Re: Availibility FAQ - Problem

when you enter your postcode does a yellow pin appear if it does that will highlight the problem if not then use the email GG has posted
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MooJuice
Aspiring Expert
403 Views
Message 7 of 16

Re: Availibility FAQ - Problem

No yellow pin on the Openreach checker's map - perhaps the mods should revise the Availibility FAQ sticky...?

 

BT group should really be providing more granular information about rollout plans at this stage in the game, especially when they're starting a massive push on IPTV services at retail and wholesale levels.  They've got their work cut out for them trying to sell a service that depends on the mysterious and lacklustre rollout of another.

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Sage
Sage
395 Views
Message 8 of 16

Re: Availibility FAQ - Problem

Looks like you could be on an exchange only line. No infinity for you for a while.

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Guru
Guru
390 Views
Message 9 of 16

Re: Availibility FAQ - Problem

Hi MooJuice,

 

The Openreach Superfast Fibre Broadband Scheme is being rolled out, done and managed by Openreach for ALL ISPs/CPs so BT Retail (a communication provider/ISP whom operates this forum) does not have much say as to when and if you will be able to get fibre broadband (FTTC or FTTP or equivalent) as that is up-to Openreach.

 

 

BT Retail can't give you any more details about the rollout and availability of fibre broadband as it is being managed and rolled out by Openreach for ALL ISPs/CP.

 

BT Retail gets the same information that all ISPs/CP do, and does not get any special treatment over other ISPs/CPs.

 

As GG has said,You will need to email NGA Openreach via nga.enquiries@openreach.co.uk with your landline number, and full address to see if they have any more information regarding upgrading your cabinet. It may take a week or so to get a reply.

 

if your on a EO (Exchange Only) line then here is some information below:

if your on a EO (Exchange Only) line then I'm afraid you won't be able to get FTTC fibre broadband from any ISP unless your area and exchange also have the FTTP Openreach infrastructure installed or your EO line is moved to a PCP (Cabinet) which is linked to a FTTC Dslam cabinet.
 
 
The way to tell if you are on a EO line is by going to the BT Wholesale Database and for your landline number if the results come back with the following at the of the grid "Telephone Number (Number) on Exchange (Exchange)" without saying a cabinet number then your likely to be on a EO exchange.
 
Properties with EO (Exchange Only) lines can't currently get FTTC (Fibre to the Cabinet) such as BT Infinity as your line isn't connected to a FTTC Dslam cab.
 
There are different stages to the development of the fibre infrastructure in the UK.


Customers with EO Lines currently will not be able to have fibre broadband as your line isn't connected to a cabinet, unless your area is FTTP enabled. In these instances Openreach plan to connect some areas that have EO lines with either FTTP or other fibre technologies in the future.
There have been some cases where Openreach have installed cabinets outside the exchange.

In areas where the commercial Superfast-Openreach fibre broadband rollout will not be able to reach, your local council or govenment BDUK superfast broadband rollout scheme may be able to help. For more information on your BDUK superfast broadband rollout scheme, you will need to contact your council or government.

 

If your area has been fibre upgraded by your local authority/Government BDUK scheme, then you will need to contact them, instead of NGA Openreach, for further information. If your not sure what BDUK scheme your under then if you say what county/local authority your in then the community maybe able to find out what BDUK scheme you may be covered under.

 

 

Cheers,

 

**The Commercial Fibre-Optic Broadband Rollout is being managed and done by Openreach for all communication providers/ISPs. The BDUK fibre broadband schemes are managed by Openreach along with your local authority.BT Retail (a communication provider/ISP) has nothing to do with the rollout of fibre broadband.**


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MooJuice
Aspiring Expert
369 Views
Message 10 of 16

Re: Availibility FAQ - Problem

Thanks for the info guys.  I am connected via a street cabinet (this is reflected in the wholesale dsl checker) which is relatively new, serving nearly 200 properties.  The cabinet itself is somewhat bijou, but AFAIK isn't daughtered off another cab that's about 15 yards away.  Have been told by the nice Openreach gentlemen that a brand new installation was run from the exchange direct to the street cab back in 2005.

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