Is your exchange your line is connected to (The exchange your connected to will be stated on the BTWholesale database - http://dslchecker.bt.com/adsl ) Fibre broadband upgraded and Accepting Orders (AO)?
You can check if it is Fibre upgraded and in a AO state by finding your local exchange (ie the one the BTWholesale database has said your on) in the "Superfast-Openreach" When and Where Website - http://superfast-openreach.co.uk/where-and-when/
If it is AO then your pcp probably hasn't been upgraded and linked with a Dslam FTTC cabinet. You will need to email NGA Openreach via email@example.com with your landline number, and full address to see if they have any more information regarding upgrading your cabinet. It may take a week or so to get a reply.
If your area has been fibre upgraded by your local authority/Government BDUK scheme, then you will need to contact them, instead of NGA Openreach, for further information. If your not sure what BDUK scheme your under then if you say what county/local authority your in then the community maybe able to find out what BDUK scheme you may be covered under
**The Commercial Fibre-Optic Broadband Rollout is being managed and done by Openreach for all communication providers/ISPs. The BDUK fibre broadband schemes are managed by Openreach along with your local authority.BT Retail (a communication provider/ISP) has nothing to do with the rollout of fibre broadband.**
Yup, the exchange was enabled and open to orders in the first quarter of last year (if I recall correctly) with some cabinets upgraded sporadically over the ensuing 6 months or so (including two that have very limited reach in terms of the number of properties they serve), then... nothing. No planning applications and no roadwork announcements (other than to repair lengths of cable).
Makes me wonder if they're only rolling out cable where Virgin Media cable services are already available.
Quoting the response verbatim here; the cabinet... "has been planned but to date not executed for provision. The new cabinet is sitting in the reserve/back up queue awaiting a programmed slot to become available.
We cannot undertake every cabinet across the UK and we have cabinet is reserve that meet most of the first phase criteria but not all, if due to other cabinets not being completed we look at this wqueu to keep the work flow going, we do not predict dates until the work has been executed.
Please re-check in about 3 months to see if the situation has changed."
With the way ADSL Max and ADSL2 were rolled out here it won't be worth signing up to fibre at an increased cost by the time it's available. Might as well wait until BT no longer want to service the copper pairs or until the next iteration of BB technology comes along. Make it into a war of attrition.