I'm hoping someone from BT can help.
I've had BT Infinity (the first one) for about 15 months. I've had quite a few problems with fluctuating speeds, line faults etc etc. I expect speed fluctuation to be within the realm of 10% if that. However recently, at peak and non peak times I have been getting around 7-8 mbps download and less than 0.5mbps upload!!! This is starting to annoy me. I'm paying a large amount each month and I'm getting no more than what I would be if I didnt have infinity!
My Latest result connected by Ethernet:
It's getting beyond a joke - I bought infinity because of the speeds and the speeds are rubbish.
I have been informed that if I have a noisy line then this could be the problem: I have a noisy line and always have had.
Is there anything that BT will do to make sure I am getting my 'predicted speeds' of 28mbps download, and 6mbps upload? I would let it slide (as i did) if it was within 10% but it's not.
On another note:
I'm paying for up to 40mbps on infinity (the original service) however I was predicted 28mbps. With infinity 2, I am predicted 40mbps. Why do we have to renew our contracts to get a speed that I should be getting with infinity 1?
Yet another note:
Why is it so difficult to get the correct engineer out? I have had a problem before with the line, that was also directly related to my poor broadband connection. Why have BT only trained their engineers to be either telephone trained or infinity trained? Surely it makes sense to be both, so, for people like me, where I have a problem with both phone and broadband, they can test it all?
normally a surefire way to get an engineer to your door is to tell them you hear crackling when your on the phone , they wont send out a broadband engineer but a phone guy. If he sorts that i reckon you'll be fine with your broadband too. A noisy line can cause all sorts of problems with ADSL , im not sure about fiber though im pretty new to it all
edit...obviously when you ring up to report the fault dont ring the broadband helpline but the telephone one
If you can hear noiseon the line then you need to report it to BT faults on 151 but make sure you try the phonein the test socket this eliminates any internal wiring issues
no 151 is the number to use to report a line fault as the noise on your line is a voice fault nothing to do with infinity