In December 2011 I received an email from BT stating that my monthly DD would be increased from £30 to £45. I telephoned and spoke to the Indian call centre...................I was told that the reason the DD was going up was that I was on a "standard rolling contract". I decided that I would leave and asked to be put through to termination............... the male started offering me "sweeteners" to stay with BT, I finally agreed to half price broadband for 6 months, evening & weekend calls together with - this is the important bit- FREE CALLS TO 0844, 0845 & 0970 NUMBERS!
Was quite happy about that............ so happy to stay.
Fast forward to September this year........... I thought I had had my mobile phone stolen at a wedding venue and when I got home, I called my mobile provider & insurance company - BOTH 0844 numbers. A friend called me the following day to say my phone was in her car. As she was picking me up I quickly called mobile provider & insurers to unblock phone & cancel claim. I had to make a number of calls to my mobile provider over the weekend due to the fact they hadnt unblocked properly, but I didnt worry as I thought "thats okay the calls are free"!!
October when the bill arrives............. I see I'm charged for all the 0844 numbers, I call BT, yes its India again told by a male with a very thick Indian accent that I would be reimbursed. Today comes...............still no sign of the refund & I call again, still the India call centre who inform me no they wont refund and they cant find any record of the call, I then try the online facility and speak to someone.................... after checking a few things...........I seem to be getting somewhere................. he assures me that he will refund the costs of the 0845 calls and he aqtually admits that BT have lied to keep me as a customer
................... he informs me that I should call the accounts department and he will inform them to refund me.......................... I call accounts who state that no they will not refund the call costs....................I am lying.
Further calls to various managers.....................have left me with a very bitter taste in my mouth................ I have been mislead by BT and will not renew............... I'd sooner go to Sky even with the increased line rental charges......................... after over 25yrs with BT and I'm treated like dirt by BT employees....................I've requested my bank claws back the DD and I will pay my usual payment manually with extra for calls to mobiles I do admit to............ but pay for the 0844 numbers when I was told they were free.................. I WILL NOT!!
Looks like its bye bye BT shant miss you one bit....................... total disgrace!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Amazing.................. still no response from BT
I have paid my bill over the telephone on Sunday 21/10................. MINUS the charges I am NOT prepared to pay as I was informed that they were included with the call package.
I have not been given the courtesy of an email, or telephone call to sort this out.
Obviously BT dont want to keep me as a customer!?
