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B.T Infinity - Hard Wired Issue

Hi.  We have only had B.T Infinity installed for a few weeks - all works well - 3 Android phones and laptop all wireless connected to H.Hub 3 all working fine - but the desktop which is the only hard wired P.C is suddenly not connecting to the internet at all.  Just wondering if anyone has had same experience or knows how to rectify problem.  Have gone through all the usual turning things off/back on/resetting etc.  Completely baffled!  Many thanks in advance for any advice!

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Re: B.T Infinity - Hard Wired Issue

Hi And Welcome.

 

In this post http://community.bt.com/t5/BT-Infinity/LAN-dropping-speed/td-p/389399

 

Like yours the wireless connection was fine but the ethernet ports wouldn't work.

 

Suggest you try a factory reset of the HH3 and if that doesn't solve the problem, then detail all the tests you've done ie changed ports, carried out factory reset then if I was you I'd contact the BT forum Mods.

 

Resetting info and forum mod contact form in this post http://community.bt.com/t5/BT-Infinity/HomeHub-3-A-Gigabit-port-4-not-working/m-p/388641#M24005

 

Good luck.

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PC (NDEGR)


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