first time posting here
so around a month ago i noticed i kept getting kicked off servers on my xbox one which hadnt happened before as the connection had been fine since we had fibre optic installed . I run a couple of speed tests and got 0.5 mb/s upload and 13-16 mb/s download
prior to the problems id been getting between 5-6 mb/s upload consistently and 20-22 mb/s download. so after looking into it i was told to leave the router and dont touch it for a couple of days since doing that the download is back to normal and im consistently getting 20-22 mb/s however the upload speed had been no faster than 0.4 sometimes dropping to below 0.2
so i rang B.T about 3 weeks ago and after running numerous tests the guy i spoke to said there was obviously an issue and someone would ring in 2 days about the next stages of what to do. in that time an open reach engineer turned up at the door as he was passing and was told to call in he stayed for 30 mins and said he would pass the information onto the underground team..after another 3 days another open reach engineer turend up at the door stayed for 4 hours to tell me the exact same thing that the connection seems fine on his machine when he plugs into the wall so it could be an underground issue and would pass it on...3 days later a 3rd engineer turns up to tell me the same thing. This is after booking multiple days off work as i work nights so i could be up for the engineers so by this point im not best pleased as the message clearly isnt getting passed on.
so on wednesday i rang B.T and spoke with a manager who said he had been in contact with a specialist something or other and with out a doubt the right people were coming to take a look on friday (today) and we weould get a months free fibre for our troubles.
so a knick on the door today and another engineer turns not from the underground team and does all the same tests as the last 3 engineers!!!i tell him everything thats been said and he comes to the conclusion that accoriding to his machine he doesnt understand how the other engineers have come to an underground problem conclusion and that everything looks fine on his tests.....which he says im receiving 22 mb download and 5 mb upload..i said yes but when runnig wired speeds tests im only gwtting less than 0.5 mb upload and we only live 500 m from the box. his answer is i need to contact my service provider which made me chuckle as ive been doing that the past few weeks.
ive not bothered ringing b.t again as i no exactly whats going to happen
any help would be amazing thanks Sam
can you enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
can you run btspeedtester and when first test completes then run diagnostic test and post results MUST be done wired
if you have a hh5 can you go to hub manager then troubleshooting the helpdesk and post 1-12
hi sorry for late the late reply
|1. Product name:||BT Home Hub|
|2. Serial number:||+068343+NQ34341190|
|3. Firmware version:||Software version 220.127.116.11.83.8.204 (Type A) Last updated 16/01/15|
|4. Board version:||BT Hub 5A|
|5. DSL uptime:||2 days, 11:06:20|
|6. Data rate:||5861 / 23594|
|7. Maximum data rate:||6184 / 23587|
|8. Noise margin:||6.2 / 6.5|
|9. Line attenuation:||25.9 / 19.8|
|10. Signal attenuation:||25.8 / 17.5|
|11. Data sent/received:||2.3 GB / 19.8 GB|
|12. Broadband username:||email@example.com|
you connection speed is nowhere near the estimated speed so you should complain to customer services and get an engineer visit to improve your speed to somewhere with your dslchecker estimate
surprised with all the engineer visits your speed is still so low
then if not making progress after 4 engineer visits then lets see if mods can help you mods will post contact us link
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
You need to stick with the mods as they are your best hope to get your problem fixed