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Message 1 of 7

B.T is the worst for speed

My Speed has dropped and dropped we paying enough money for fast broadband  not slow.

Seems corona has effected the broadband aswell.

 

 

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Message 2 of 7

Re: B.T is the worst for speed

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

If you want some assistance from the forum then please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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Message 3 of 7

Re: B.T is the worst for speed

GUI version:1.71 05_06_2020
 

 

DSL uptime:3 days,01 Hours23 Mins44 Secs
 

 

Data rate:5.701 Mbps / 29.999 Mbps
 

 

Maximum data rate:5.877 Mbps / 36.019 Mbps
 

 

Noise margin:6.4 / 5.3
 

 

Line attenuation:7.0 / 23.1
 

 

Signal attenuation:2.7 / 25.9
 

 

VLAN id:101
 

 

Upstream error control:Off
 

 

Downstream error control:Off
 

 

Data sent / received:106.5 GB Uploaded / 150.8 GB Downloaded
 

 

Broadband username:bthomehub@btbroadband.com
 

 

BT Wi-fi:Activated
 

 

2.4 GHz wireless network name:BT-9PAGHP
 

 

2.4 GHz wireless channel:Smart (Channel6)
 

 

5 GHz wireless network name:BT-9PAGHP
 

 

5 GHz wireless channel:Smart (Channel36)
 

 

Wireless security:WPA2 (Recommended)
 

 

Wireless mode:Mode 1
 

 

Firewall:On
 

 

MAC address:18:82:8C:9F:53:43
 

 

Software variant:-
 

 

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017
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Message 4 of 7

Re: B.T is the worst for speed

From stats you have a 30mb connection speed with a noise margin about normal 6 dab and stable for 3 days

are you able to post dslchecker results which will show your expected speed range and also check quiet line test for line noise?



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Message 5 of 7

Re: B.T is the worst for speed

Seems corona has effected the broadband aswell.‘

Yes it has, Openreach, BT and multiple other ISP’s have been openly saying since it began that the Network is more congested because most of the Country is now working from home and kids being home schooled.

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Message 6 of 7

Re: B.T is the worst for speed

@Starwire 

‘Seems corona has effected the broadband aswell.‘

Yes it has, Openreach, BT and multiple other ISP’s have been openly saying since it began that the Network is more congested because most of the Country is now working from home and kids being home schooled.

_________________________________________________________________________________________________

100% bang on. I'll wager whichever ISP you choose your speed will not change in these horrible times.

Ever heard of congestion.??

___________________________________________________________________________________________
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Message 7 of 7

Re: B.T is the worst for speed

@Reddragon2211  Still waiting for the checker results asked for.

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