I have received 3 BT BB downloads and each time after download my computor goes into freeze mode, I cant do anything even close down, the only way to clear is to pull the plug. The first time it happened I phone India and they told me to unplug the computor, I'm sure this should not happen. Any help would be appreciated.
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Hi, Thanks for getting back to me. As far as I know they come from BT, they say its to be downloaded updates for broadband ! They are very persistent and wont go away until I do, but as I have said its a pain to get my computor back.
Thanks, I entered 192 etc into my browser, but how do I cancel the desk top help? Incidently I have just received another one. If you could tell me idiot fashion so I can understand. Many thanks
Download "updates for broadband"? I've never needed to do that. This isn't one of those scam phone calls where they try to give you a virus, is it? Do you have proof that they're really BT?
All sorted now thank you, apparently it was to do with desktop BT updates. According to Geoff93 i didnt need it so have deleted it from computor.