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rebelbhoy
Aspiring Contributor
283 Views
Message 1 of 29

BB SPEED

Hi

 

When i put my number in the BT Broadband check thingy. It estimates my line speed between 8 and 17 meg.

 

When i join up with BT my max speed has been no more that 3 EVER.

 

I know it is just an estimate, But should i be getting more from my deal ?

 

 

Any help is welcome..

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28 REPLIES 28
Distinguished Sage
265 Views
Message 2 of 29

Re: BB SPEED

Hi Welcome to the forums

If you post the full stats from your router

For homehub – type 192.168.1.254 into your browser

Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it

Click on More Details and then post the full results.

also post the full results from http://speedtester.bt.com/


Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397

Then someone here may be able to help and offer more advice.

This is a customer to customer self help forum the only BT presence here are the forum moderators
rebelbhoy
Aspiring Contributor
264 Views
Message 3 of 29

Re: BB SPEED

Thanks for the speedy reply.

 

I will try post the results up.

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rebelbhoy
Aspiring Contributor
261 Views
Message 4 of 29

Re: BB SPEED

ADSL Line Status

Connection information
Line state:Connected
Connection time:0 day, 00:26:15
Downstream:2,987 Kbps
Upstream:767 Kbps

  ADSL settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.3 Annex A
Latency type:Interleaved
Noise margin (Down/Up):4.3 dB / 6.5 dB
Line attenuation (Down/Up):55.5 dB / 34.0 dB
Output power (Down/Up):0.0 dBm / 12.8 dBm
FEC Events (Down/Up):1788884 / 24
CRC Events (Down/Up):4052 / 0
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
Loss of Link (Remote):0
HEC Errors (Down/Up):7595 / 0
Error Seconds (Local/Remote):0 / 0
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rebelbhoy
Aspiring Contributor
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Message 5 of 29

Re: BB SPEED

As for the speedtest, I dont know what the service id is.
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Distinguished Sage
Distinguished Sage
253 Views
Message 6 of 29

Re: BB SPEED

with your attenuation of 55.5 the expected connection speed on a good line is about 3.7/4mb.

 

what about the quiet line test?

 

are you connected to the master or test socket?  do you have other sockets apart from the master?



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Distinguished Sage
Distinguished Sage
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Message 7 of 29

Re: BB SPEED

you only need your phone number and ignore service id



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Distinguished Sage
248 Views
Message 8 of 29

Re: BB SPEED

Hi with your line attenuation (Line Length) the best connection speed you could expect would be about 3.7mb Your connection time is low have you been restarting your hub to try and increase your speed if so please stop as this have an adverse effect on your connection
rebelbhoy
Aspiring Contributor
245 Views
Message 9 of 29

Re: BB SPEED

Ahh got the speedtest results now .


FAQ

Results Image not loaded

Test1 comprises of two tests

1. Best Effort Test: -provides background information.

Download Speed
2391 Kbps

0 Kbps 4000 Kbps
Max Achievable Speed

Download speedachieved during the test was - 2391 Kbps
For your connection, the acceptable range of speeds is 1200-4000 Kbps.
Additional Information:
Your DSL Connection Rate :2987 Kbps(DOWN-STREAM), 767 Kbps(UP-STREAM)
IP Profile for your line is - 2635 Kbps

2. Upstream Test: -provides background information.

Upload Speed
610 Kbps

0 Kbps 767 Kbps
Max Achievable Speed

>Upload speed achieved during the test was - 610 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 767 Kbps


We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
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rebelbhoy
Aspiring Contributor
242 Views
Message 10 of 29

Re: BB SPEED

I am connected to the test socket. No other sockets.

Quiet line test was well ehhhhh quiet.
no noise
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