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Aspiring Contributor
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Message 1 of 6

BB Speed Down

I was hoping I wouldn't have to come back here but anyway...

 

Been having problems with the BB speed slowing down, as well as Xbox wireless connection failing. It happened last month and I ended up doing a clean install on my OS as I couldn't find what the problem was, now I have the same problem again. This time I restored the system to my last install, but speed is still slow. I was getting a regular download of 18 Mbps, but now it's dropped to 4 and a bit, at best.

 

Just wondered if you had an idea what I can do.

 

ADSL line status

Connection Information
Line state    Connected
Connection time    31 days, 08:00:45
Downstream    19,352 Kbps
Upstream    888 Kbps
 
ADSL Settings
VPI/VCI    0/38
Type    PPPoA
Modulation    G.992.5 Annex A
Latency type    Interleaved
Noise margin (Down/Up)    5.3 dB / 13.7 dB
Line attenuation (Down/Up)    20.0 dB / 7.7 dB
Output power (Down/Up)    28.8 dBm / 1.3 dBm
Loss of Framing (Local/Remote)    0 / 0
Loss of Signal (Local/Remote)    0 / 0
Loss of Power (Local/Remote)    0 / 0
FEC Errors (Down/Up)    52062 / 0
CRC Errors (Down/Up)    348 / 0
HEC Errors (Down/Up)    9761 / 0
Error Seconds (Local/Remote)    263 / 0

Broadband Speed Test Results

 

Download Speed (Mbps): 4.29

Upload Speed (Mbps): 0.71

Ping Latency (ms): 41.25

 

1. Best Effort Test: -provides background information.

Download  Speed 4.29 Mbps
     
Max Achievable Speed    21 Mbps

Download speed achieved during the test was - 4.29 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 17.07 Mbps

2. Upstream Test: -provides background information.

Upload Speed 0.71 Mbps
     
Max Achievable Speed 0.83 Mbps

Upload speed achieved during the test was - 0.71Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

 

I have a newer style main socket, the cable is in the test socket and the quiet line test seems fine.

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5 REPLIES 5
Distinguished Sage
504 Views
Message 2 of 6

Re: BB Speed Down

was the speed test carried out with a wired or wireless connection as s it should always be carried out using a wired connection
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Aspiring Contributor
497 Views
Message 3 of 6

Re: BB Speed Down

Ah yes, sorry; I had to set up another laptop to do it wired, but here are the results, it looks to be the wifi connection that's at fault.

 

ADSL line status
Connection Information
Line state    Connected
Connection time    31 days, 11:54:46
Downstream    19,352 Kbps
Upstream    888 Kbps
 
ADSL Settings
VPI/VCI    0/38
Type    PPPoA
Modulation    G.992.5 Annex A
Latency type    Interleaved
Noise margin (Down/Up)    5.8 dB / 13.8 dB
Line attenuation (Down/Up)    20.0 dB / 7.7 dB
Output power (Down/Up)    29.3 dBm / 1.3 dBm
Loss of Framing (Local/Remote)    0 / 0
Loss of Signal (Local/Remote)    0 / 0
Loss of Power (Local/Remote)    0 / 0
FEC Errors (Down/Up)    54151 / 0
CRC Errors (Down/Up)    351 / 0
HEC Errors (Down/Up)    10044 / 0
Error Seconds (Local/Remote)    265 / 0

Broadband Speed Test Results

 

Download Speed (Mbps): 15.07
Upload Speed (Mbps): 0.71
Ping Latency (ms): 40.13

1. Best Effort Test: -provides background information.

 

Download  Speed 15.07 Mbps
    
Max Achievable Speed    21 Mbps

Download speed achieved during the test was - 15.07 Mbps

For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.

IP Profile for your line is - 17.07 Mbps

2. Upstream Test: -provides background information.

 

Upload Speed 0.71 Mbps
    
Max Achievable Speed    0.83 Mbps

Upload speed achieved during the test was - 0.71Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

 

Any idea why it's dropping speed? Nothing has changed in the distance, location etc. of the HH

The second laptop showed an identical drop in speed when connected via wifi and it was only two foot from the HH.

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Distinguished Sage
492 Views
Message 4 of 6

Re: BB Speed Down

most likely wireless interference you could try downloading this programme inSSIDer 2 and using it to select a clear wireless channel
This link may also help you http://forumhelp.dyndns.info/wireless/wirelessmenu.html
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Aspiring Contributor
462 Views
Message 5 of 6

Re: BB Speed Down

Sorry, no joy with that, I reinstalled my OS and now my speed is just over 16 Mbps; are there any Windows updates or commonly used software that is known to cause a problem with WiFi reception?

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Distinguished Sage
452 Views
Message 6 of 6

Re: BB Speed Down

no there is nothing in windows normally finding a clear wireless channel cures most problems
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