First ever post to the forums as my BB connection has been trouble-free for the last 4 years. Been a very happy BT Customer until 2 weeks ago when my speed suddenly dropped to around 1.8Mbs from 7.1Mbs.
I live pretty close to the exchange and even the BT Techs have said I should get a speed of around 7 with my set up.
Here are my stats from the Homehub (version 2.0)
ADSL line status
|Connection time||3 days, 3:32:30|
|Noise margin (Down/Up)||9.5 dB / 23.0 dB|
|Line attenuation (Down/Up)||18.0 dB / 9.0 dB|
|Output power (Down/Up)||19.8 dBm / 12.3 dBm|
|Loss of Framing (Local)||0|
|Loss of Signal (Local)||0|
|Loss of Power (Local)||0|
|FEC Errors (Down/Up)||0 / 0|
|CRC Errors (Down/Up)||308 / N/A|
|HEC Errors (Down/Up)||N/A / 16|
|Error Seconds (Local)||280|
And heres the results from the speedtester webpage
Download speedachieved during the test was - 1.74 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
I'm guessing this is something to do with the IP Profile, but as I didn't check what it was before I had issues, I can't be sure.
The BT Techs did an SNR reset this morning but not seen any improvement as yet. I know they said it can take up to 10 days...
I have had other issues with the Hub where it was losing wireless connections with my devices. This was resolved by moving the Channel to 11 but am still suspicious that the hub could be on its way out. It is two years or older.
Can anyone offer any help with what my issue might be please?
Solved! Go to Solution.
as you have more than 3+ days connection on hub I think your profile is stuck at 2mb and you need contact the mods to get it kicked into action - should be 7.15
can take up to 3 working days for mods to contact you
no resets just leave connected until mods fix it
It looks like your IP profile is stuck. Do as IMJ has suggested.
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
i had the same problem as you, it took 7 phone calls to the tmc depratment to get the ip proflie changed, it has now been done and the speed is still all over the place, good luck
IP Profile on the line was set back to 7.1 and all is good.
Thanks for the help
that's good - didn't take very long to get it fixed