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Hi over the last few day my DL seems to of been capped to 8Mb, where previously I was getting 14.5Mb.
I have tried the usual reset (BTHH 4) and have run BT wholesale performance test which shows the following results:-
I have also run the BB problem solver via my account and it says there is an issue, but when it gets to the check landline part, it starts the checking process then the BT HH disconnects and the BB light (b) flashes red so I cannot continue with the problem solver:- I'm at a bit of a loss as to what to do next.
Any help or guidance would be much appreciated.
Thanks for taking the time to read this
Solved! Go to Solution.
Thanks John for replying.
The quiet line test is OK, no noise on the line via test socket.
The technical log is as follows:-
|12:12:48, 23 Jun.||( 1567.940000) DSL noise margin: 5.80 dB upstream, 6.10 dB downstream|
|12:12:47, 23 Jun.||( 1567.020000) DSL line rate: 1228 Kbps upstream, 9724 Kbps downstream|
sorry can't seem to get the image to upload correctly .. this is the text:-
Download speedachieved during the test was - 8.37 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 8.58 Mbps
Thanks for taking the time to respond.
My issue seems to be a much slower speed than I had previously, its dropped from being consistently around 14Mb and has dropped down to just over 8 with intermittent disconnects throughout the day.
As mentioned before I have also run the BB problem solver via my account and it says there is an issue, but when it gets to the check landline part, it starts the checking process then the BT HH disconnects and the BB light (b) flashes red so I cannot continue with the problem solver.
Has anyone got any suggestions as to what the cause might be as it is becoming very frustrating.
your connection is not capped it is in the middle of its operating range there is nothing that can be done to increase your speed
line conditions can and do change
Hi, really could do with some help, I appreciate the expalnations regarding the speed of my line previously.
I am spitting feathers right now, my connection is and has been unstable for a couple of weeks now, it is dropping out at least once daily. I've done all the tests that was asked and isolated the connection to the test socket and nothing has rectified it.
I've been keeping an eye on another thread (https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/Broadband-disconnects-Last-four-nights-in-a-...) because the issues are strikingly similar, but I obviously dont want to hijack the other users thread and want my own solution. Can someone with the appropriate knowledge please help before I have to consider cancelling my BT BB account.
Thanks for replying John, I have as suggested on other threads. I have changed the micro filters, pretty much all suggestions that I have read on various threads. Everything seems to be as expected, no noise on line.
I just cant maintain a steady connection for more tha 24 hours. The only constant is the issue with regular disconnects.