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Reikro
Beginner
291 Views
Message 1 of 12

BB connection dropping out.

I've had a fairly good few months after joining BT. However the last couple of weeks my connection has been dropping out. The Broadband light on my Home Hub 3 goes orange and following the on-screen instructions doesn't solve anything. Resetting the HH sometimes help, though most of the time i'm just greeted with the blinking orange BB light. This is happening almost daily now.

 

Any ideas?

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11 REPLIES 11
Distinguished Sage
Distinguished Sage
290 Views
Message 2 of 12

Re: BB connection dropping out.

welcome to the BT community forum where customers help customers

in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester and post the results .


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

test socket.jpg



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Reikro
Beginner
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Message 3 of 12

Re: BB connection dropping out.

This may sound stupid. But I don't see any ADSL link or button on my Hub Manager. When I use a-z I only get info on my line state and my connection time.
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Distinguished Sage
Distinguished Sage
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Message 4 of 12

Re: BB connection dropping out.

if you get hub manager then in advanced   looking for

 

connection speed

connection time

modulation

attenuation

noise margin

power output

errors



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Reikro
Beginner
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Message 5 of 12

Re: BB connection dropping out.

The only info I can get is the connection time. I can post screenshots if you wish.

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Distinguished Sage
Distinguished Sage
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Message 6 of 12

Re: BB connection dropping out.

which version of the hub do you have - 1, 1.5, 2 or 3?



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Reikro
Beginner
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Message 7 of 12

Re: BB connection dropping out.

3.0 Type B

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Distinguished Sage
Distinguished Sage
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Message 8 of 12

Re: BB connection dropping out.

then the info I listed should be there - I don't use hub so can't give exact directions but they are there



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Reikro
Beginner
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Message 9 of 12

Re: BB connection dropping out.

Can it be because I use BT Infinity?

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Distinguished Sage
Distinguished Sage
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Message 10 of 12

Re: BB connection dropping out.

that would explain it   you are on the wrong board and I will move everything to the infinity board



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