I've had a fairly good few months after joining BT. However the last couple of weeks my connection has been dropping out. The Broadband light on my Home Hub 3 goes orange and following the on-screen instructions doesn't solve anything. Resetting the HH sometimes help, though most of the time i'm just greeted with the blinking orange BB light. This is happening almost daily now.
welcome to the BT community forum where customers help customers
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
if you get hub manager then in advanced looking for
which version of the hub do you have - 1, 1.5, 2 or 3?
then the info I listed should be there - I don't use hub so can't give exact directions but they are there
that would explain it you are on the wrong board and I will move everything to the infinity board