cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Alvie1974
Aspiring Contributor
448 Views
Message 1 of 39

BB connection issues

Guys,

 

An engineer attended site on 2 January, i had complained the line was noisy and my BB speeds fluctuated. he reported back, no problems with the line. however, my line went to 4.5Mbs when he left. since then i have watched my BB go up and down from 0.15 Mbs to 4.5 mbs when i reset the HH3, it climbs, the BB goes altogther when i receieve a telephone call. i can reset and all is well again. My BT HH3 is connected directly into my NTE5....  can anybody help? i have attached my ADSL stats from this morning.

ADSL Settings VPI/VCI: 0/38 Type:

PPPoA Modulation: G.992.1 Annex A Latency type: Interleaved Noise margin (Down/Up): 10.2 dB / 16.0 dB Line attenuation (Down/Up): 49.5 dB / 31.0 dB Output power (Down/Up): 19.6 dBm / 12.6 dBm FEC Events (Down/Up): 283319 / 120 CRC Events (Down/Up): 285 / 62 Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 HEC Events (Down/Up): 1749 / 34 Error Seconds (Local/Remote): 500 / 74

0 Ratings
38 REPLIES 38
imjolly
Distinguished Sage
Distinguished Sage
435 Views
Message 2 of 39

Re: BB connection issues

can you connect to test socket and repost stats please

 

also try quiet line test  dial 17070 option 2  should be quiet and best with corded phone   if cordless then dull hum normal



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
john46
Distinguished Sage
434 Views
Message 3 of 39

Re: BB connection issues

when you repost your stats can you please ensure you add the connection time as well
0 Ratings
Alvie1974
Aspiring Contributor
413 Views
Message 4 of 39

Re: BB connection issues

Guys, thanks for response. I cannot find a filter to complete the test you asked. I have remove the telephone, reset the HH3 and re run the test. I have no extension wiring to complicate matters. I will grab filter today and do further test, without resetting HH3, I will leave telephone disconnected too.

 

 

Line state:

Connected

Connection time:

0 days, 01:11:57

Downstream:

4.688 Mbps

Upstream:

448 Kbps

 

VPI/VCI:

0/38

Type:

PPPoA

Modulation:

G.992.1 Annex A

Latency type:

Interleaved

Noise margin (Down/Up):

6.0 dB / 16.0 dB

Line attenuation (Down/Up):

49.4 dB / 31.0 dB

Output power (Down/Up):

19.9 dBm / 12.6 dBm

FEC Events (Down/Up):

70075 / 0

CRC Events (Down/Up):

28 / 0

Loss of Framing (Local/Remote):

0 / 0

Loss of Signal (Local/Remote):

0 / 0

Loss of Power (Local/Remote):

0 / 0

HEC Events (Down/Up):

97 / 0

Error Seconds (Local/Remote):

27 / 0

0 Ratings
john46
Distinguished Sage
405 Views
Message 5 of 39

Re: BB connection issues

Please avoid manual resets of your connection as you will cause yourself more connection speed issues can you please run the further diagnostics part of the BT speed test this test appears after the first test completes http://speedtest.btwholesale.com/
0 Ratings
Alvie1974
Aspiring Contributor
399 Views
Message 6 of 39

Re: BB connection issues

Download speed 4.37

upload 0.35

ping 50.75 ms

 

OK, noted will avoid resetting.

0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
392 Views
Message 7 of 39

Re: BB connection issues

you need to re-run btspeedtester and when first test completes then run further diagnostics and post the resultd



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Alvie1974
Aspiring Contributor
389 Views
Message 8 of 39

Re: BB connection issues

Speed test results up 4.36 down 0.35 ping 78.13 Line state: Connected Connection time: 0 days, 04:09:04 Downstream: 4.688 Mbps Upstream: 448 Kbps VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.1 Annex A Latency type: Interleaved Noise margin (Down/Up): 5.4 dB / 16.0 dB Line attenuation (Down/Up): 49.4 dB / 31.0 dB Output power (Down/Up): 19.9 dBm / 12.6 dBm FEC Events (Down/Up): 283010 / 6 CRC Events (Down/Up): 136 / 0 Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 HEC Events (Down/Up): 892 / 1 Error Seconds (Local/Remote): 103 / 0
0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
385 Views
Message 9 of 39

Re: BB connection issues

still need diagnostic test as that will show more information including profile - at present you are just running the first test



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Alvie1974
Aspiring Contributor
383 Views
Message 10 of 39

Re: BB connection issues

1. Best Effort Test: -provides background information. Download Speed 4.36 Mbps 0 Mbps 4 Mbps sorry, see below.... Max Achievable Speed Download speedachieved during the test was - 4.36 Mbps For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps. IP Profile for your line is - 4.23 Mbps 2. Upstream Test: -provides background information. Upload Speed 0.35 Mbps 0 Mbps 0.45 Mbps Max Achievable Speed Upload speed achieved during the test was - 0.35Mbps Additional Information: Upstream Rate IP profile on your line is - 0.45 Mbps
0 Ratings