BBC Iplayer not watchable with BT INFINITY - warning!

[legitimise_sailing]

Works here

[Raymond_M]

How Interesting is this?

If I try the link on gg30340 page it denies access but if I try it via my letter above it accesses ok. I merely cut and pasted gg30340's link.

[Raymond_M]

http://bt.custhelp.com/app/answers/detail/a_id/14094

Having accessed this link it offers the use of BT's PC Health Check Wizard. When I click on the "try the wizard now" link it returns a message that states:

We have detected that you are using an old version of Internet Explorer not currently supported by BT Desktop help. The supported Browsers are :

• Internet Explorer 6.0 or higher
• You can upgrade your browser by visiting the Microsoft site

I actually have Internet Explorer 11. Any ideas please how to get past this wall?

[gg30340]

If you have BTDesktop Help installed I would suggest that you uninstall it. It is not needed on your computer and can cause problems. Have a look through the forum for recent problems with it and IE11. BT Desktop Help is not compatible, in fact it is junk, get rid of it

[TrevorC]

I'm happy the changing channel option is working for some.  Anyone any thoughts about users like me who are directly connecting via the lan port?

[gg30340]

Have you checked the BBC Iplayer site incase there are problems there such as this one.

http://iplayerhelp.external.bbc.co.uk/help/announcements/btvision_jan2014

http://iplayerhelp.external.bbc.co.uk/help/

[Raymond_M]

Thank you for that info.
Ray

[DoctorVock]

I had BT infinity installed and have watched programmes on bbc iplayer via my iPad and Apple TV box with no problems......until now, when I keep getting the message about having insufficient bandwidth to watch the programme. How can this be when it was ok before? Have BT reduced my service? When the engineer did a speed test on installation, the speed was very good. Cannot remember the figures, but it believe it was around 36 mob download speed. Ample for iplayer. So, BT, what's going on???

[sjtp]

Cannot remember the figures, but it believe it was around 36 mob download speed. Ample for iplayer. So, BT, what's going on???

You issue may be BT or may be elsewhere.

Are you running wired or wireless?  If wireless, there are lots of other issues that could be slowing you down ... search the forums.

Check your speeds in other ways, such as 

• speedtest.btwholesale.com  (also run Further Diagnostics if the speeds are well below what you were expecting)
• http://www.thinkbroadband.com/speedtest.html
• Unfortunately, BBC have removed their very helpful diagnostic test.

[TrevorC]

Have you read this thread?  The issue seems to be over and beyond the questions you ask.

I think BT have a problem which they are either in denial over or not addressing.