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apshep
Contributor
1,785 Views
Message 111 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

10pm iplayer on the TV in HD is still working
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DeanM
Moderator-Retired
1,764 Views
Message 112 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!


@apshep wrote:
5.30pm and iplayer is working on the TV again. So what has changed? Nothing on my setup! Forgot to run the tests last night but will do and post this evening.

Absolutely nothing has changed on our end I can assure you! TrevorC and apshep have reported a tentative all-clear for the meantime; @fancyabrew, any progress with you?

Dean
BTCare Community Mod

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apshep
Contributor
1,735 Views
Message 113 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

5.55pm iplayer HD working again........... 🙂
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TrevorC
Contributor
1,685 Views
Message 114 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

Dean quotes"Absolutely nothing has changed on our end I can assure you!"

 

Strange that Dean, as it's still working properly time and time again, including now at on a Saturday evening.  Something has changed somewhere as BBC iplayer on BT Infinity is now working as well as it should.  So who did what?

 

In any case, I'm delighted!  Thanks

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john46
Distinguished Sage
1,680 Views
Message 115 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

Possibly changes at the BBC end? there have been many complaints
Not only BT use The Fibre Network Provided By Openreach
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TrevorC
Contributor
1,657 Views
Message 116 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

Sadly I spoke too soon.  18:25 Sunday evening - let me guess a busy time for the BT Network and it's now been buffering for 4 minutes and still going.

 

Instead I've triedt o go back with the yellow button, but it's totally unresponsive and won't go back to 'home' with the red button either.

 

So, Dean, what's that about?  On ADSL I'd have blamed contention rates ...

 

 

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CeeTee
Beginner
1,557 Views
Message 117 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

I am now having the same problems that have been outlined on this thread. I have also noticed that this is happening on LG and Sony TVs and so is not likely to be a Panasonic issue.

I can't use iPlayer at all without it freezing every 3 seconds or so, and as with other people, it streams fine on the laptop.

I was on the phone to BT Technical help and ithey nsisted this was a connection problem at our end and would not accept that other people are having the same problems. I have wired the TV directly into the HH3, as well a powerlined to the hub, tried different ethernet ports, restarted both HH3 and modem but BT Technical help say it is still a connection issue here! I can't see how...

This was not an issue until 2 weeks ago except when they setup the Openzone/BTFon settings on the HH3. That only required a restart.

I am now going to send email to Dean and add my issues to his list.

Oh...this is an intermittent problem because when I was on the phone to the Technical help, miraculously it started working, but again today it has worked twice out of about 5 or 6 attempts.

I am getting a little frustrated now...

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ryant704
Guru
1,548 Views
Message 118 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

Not to sure if this is relevant to this discussion but any DL from the BBC i'm getting 55kb and also if i download a show through BBC idesktop player it says im dling at 1megabyte persecond but takes like 2/3 hours to download!

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MadPanther
Aspiring Expert
1,509 Views
Message 119 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

I only got Infinity yesterday, but I tried 30 minutes of iPlayer yesterday afternoon on my Sony 26" TV with built in wireless.

 

Playback was fine !

 

I also watch over an hours worth of LoveFilms and that played well as well..

 

I'll keep an eye on it and let you know how it goes 🙂

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Newsteads
Beginner
1,444 Views
Message 120 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

Hi

 

My Panasonic G30 TV has had issues on HD content and SD as well for about ten days now, at least thats when we started trying to watch stuff on iplayer.

 

It's connected via RJ45 to the BT infinity, and the Huawei router is stood in a heat dispersing way, but it's pretty much impossible to watch anything.

 

Iplayer on the laptop shows no real issues but i'm sure the speed test has dropped to about 12mb/s from about 38 a few weeks ago - i'm going to do the things Dean suggests late tonight to get a representative 'max speed' and then again  at about 6pm tomorrow - will let you know!

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