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Splang
Beginner
11,218 Views
Message 1 of 183

BBC Iplayer not watchable with BT INFINITY - warning!

Very disappointed - had BT infinity for a while now and iplayer is very stop start.

Spent 30 minutes on hold and got through to technical support finally - no fault. Nothing they can do.

No throttling apparantly.

I explained to them that when I was with O2 (slower speed too!) then Iplayer was great and it is only since the move to bt infinity.

 

They wouldn't conduct any investigations into this. No way of escalating the problem. He didn't know and that was it !!

 

Ref no for the call : VOL ************

 

They gave me a number for BT IT helpdesk who would charge me if they fixed the problem!!

 

Terrible service.

 

I can feel a letter to the chief executive brewing....

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182 REPLIES 182
cliffg
Aspiring Expert
11,214 Views
Message 2 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

If you can provide some more inforamation you should be sure to get some help.

 

A few questions:

 

1.Have you tested you connection speed?

Try www.speedtester.net first and then http://www.speedtester.bt.com/

They will both show your connection speed, but the BT test wll also show what your profile is set at.

 

2. Has connection speed got worse recently

3. What service are you paying for - what speed doid BT say you would get?

4. Do you have the new HomeHub 3

5. Are you connecting your PW with a cable or wireless?

 

 

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Splang
Beginner
11,201 Views
Message 3 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

Download Speed
21247 Kbps

Max 24198 Kbps

This only happens on iplayer - nothing else. This has happened for a few month but I am finally fed up!
I am paying for 25 MBps BT infinity with the Homehub 3.
Connecting with cable and have tried wireless - both very stutterey

thank you
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cliffg
Aspiring Expert
11,194 Views
Message 4 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

With your speed you should not be getting a problem. BBC iplayer will work at much lower speeds.

Have you tried ITV player or 4OD?
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cliffg
Aspiring Expert
11,183 Views
Message 5 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

Another thing to try would be to install the BBC desktop player and try downloading something - see how long it takes.
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djsteve1030_uk
Aspiring Contributor
11,094 Views
Message 6 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

iplayer and iplayer hd work perfectly here, including via my freesat hd box. no lag at all unless i start downloading at same time of course

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NEagle
Contributor
11,090 Views
Message 7 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

Is this on the same computer... have you tried it on another system by any chance?

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Nelix01
Aspiring Expert
11,074 Views
Message 8 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

Hi, I have Infinity and find no issues with iPlayer at all.  Kids are always watching something and have not encountered any problems so far. 

 

 

_________________________________________________________
BT Infinity Option 2 76Mbps Down 17Mbps Up
YouView Unlimited Extra Channels
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geejaybee
Aspiring Contributor
11,021 Views
Message 9 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

I watch iPlayer HD via my Sony Blue Ray player and its great,  no stuttering even when I am d/l and watch YT  1080p vids on my PC at the same time.

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Splang
Beginner
10,932 Views
Message 10 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

Yes, tried different computers etc...

 

Put a complaint in - no-one even bothered getting back to me... typical.

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