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Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,471 Views
Message 101 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

If anyone has the Panasonic Viera TX-L32E30B, I would like to ask a couple of questions please, to try and assist with this problem.

 

When you select the iPlayer on the Viera Connect Market, and run it, do you select SD or HD quality?

 

Is your TV connected using wireless, or an Ethernet cable?

 

Thanks

 

DeanM
Moderator-Retired
1,416 Views
Message 102 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

Those of you who are having this issue and have sent me details, could you please run another full diagnostic test on www.speedtester.bt.com (or www.speedtest.btwholesale.com if the first link doesn't work) and post the results here?

 

Thanks

Dean
BTCare Community Mod

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apshep
Contributor
1,401 Views
Message 103 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

In answer to a couple of the recent posts from Dean etc:
My TV is a Panasonic TX-L37DT30B - Panasonic say that they are not aware of any issue with the TV
When using iplayer through Viera Connect I generally try to use HD. If that buffers I try lower qualities, but so far if it buffers on one it buffers on all.
Additionally- when iplayer buffers on Viera Connect it also fails through the PS3 so it is a common problem to both.
Both the TV and the PS3 are hard wired to the HH3. The PS3 also fails when on wifi.

On the plus side ...... wait for it......... iplayer on the TV has worked for the last two days without a hitch. Just tried Dragons Den in HD without a problem as well. I'll do the tests for Deanthe later this evening
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apshep
Contributor
1,377 Views
Message 104 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

9.55pm QIXL and Dr Who (HD) both running without problem. 🙂
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TrevorC
Contributor
1,373 Views
Message 105 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

Hi Dean,

 

21:40 Monday 24/09/12

 

Download  37.57 Mbps

 

Upload  9.65 Mbps

 

Ping Latency  19.50 ms

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TrevorC
Contributor
1,367 Views
Message 106 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

21:45 onwards

 

Watching 'Mock The Week' on HD.  No buffering Smiley LOL

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Psyxologos
Beginner
1,356 Views
Message 107 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

I have no problems with BBC iplayer HD either.

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Neolithic
Aspiring Expert
1,335 Views
Message 108 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

Just to throw my experiences in the mix. I was having big problems with iplayer on a LAN cable with a Panasonic TV and also a Roku box via wifi. Both were buffering relentlessly and I couldn't view anything. The solution was to replace the HH3 with a tp-link wr1043nd router and everything now works beautifully.

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apshep
Contributor
1,296 Views
Message 109 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

5.30pm and iplayer is working on the TV again. So what has changed? Nothing on my setup! Forgot to run the tests last night but will do and post this evening.
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apshep
Contributor
1,280 Views
Message 110 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

Download speed achieved during the test was - 67.2 Mbps
For your connection, the acceptable range of speeds is 12 Mbps-77.43 Mbps .
Additional Information:
IP Profile for your line is - 77.43 Mbps

Upload speed achieved during the test was - 16.66Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

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