hi there realy realy not happy with bt right now i am on a 8meg capped service.
looked on bt.com web site and it said we can now get 13meg service on my phone number all good !!
so i phoned up and the lady said ya have to sign up for a new contract to be able to get those speeds (thought as much) so i went ahead so the lady said i will put the order through and you will be put on the adsl2 service to be able to get the 13meg speed and it will take about 10 days for the speed to sort its self out.
after about 6 days i phone india for them to say no there is a cap on your line i will remove the cap but you will have to wait 10 days for speed to change.......
more days later still no speed diffence phoned back again and the bloke said your cap has been lifted all should be fine ill ring you back after some line tests ect ect. any way no phone call so i phone back as of today to make a complaint to be told you sign up to a special deal so ya not able to have adsl2 onls adsl speeds!!!
so what was the point in me having a new contract when i cant get the speeds i wonted and why i phoned to start with but the bloke did say i can upgrade you to adsl2 for £28 pounds amouth plus line rental!!!!!
i can go with talktalk and get there adsl2 speeds with unlimited bb and line rental and calls for £17.99 (ok its a deal price for a year but even so ) and also with no connection charge !!!
welcome to the forum
if you want some help/suggestions can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester http://speedtester.bt.com and post the results.
are you connected to the NTE5 master or test socket or somewhere else? Do you have any phone extension sockets in your home?
Someone may then be able to offer help/assistance/suggestions to your problem
hi my stats from the router are ...
you are on adsl2+ modulation of 992.5 but still on adslmax speed.
if you agreed a new contract then normally that is all that is required to get moved to 21CN. I would complete this form and the mods will be able to help. may take a few days for mods to contact you
Welcome to the forum.
From looking at the stats you have posted it indicates that you have successfully been upgraded to an ADSL2 connection but it appears that there is still an 8MB cap on your line. I would like to look into this for you and if there is still a cap on your connection I will remove this.
Please follow the advice of Imjolly and drop us an email by filling out the contact us form in Imjolly's post.
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Sean - I keep reading about BT putting a cap on the line - and suspect BT has put a cap on mine:
BT state, "we're committed to providing you with the best speeds possible for your phone line" - well Why The Flip do you put caps on service i.e. this is counter to providing a customer with the best speeds possible.
just wounderd why im just got this email and it hasnt happend ????
and also it says you will get it free so why am im being told i have to pay £28 pounds for this service ???????
|Giving you the fastest broadband you can get|
Good news. We’ve just made improvements to your local network so you can get faster broadband at no extra charge.What’s happening?
We’re upgrading your line so you can get faster broadband – up to 20Mb download speeds. The top speed you can get on your broadband line depends on a few things, like how far you live from your exchange, how many other people are online at the same time, your phone wiring and even interference from appliances in your home.What do I need to do?
Nothing. We’ll upgrade your broadband automatically. You won’t lose your connection when we upgrade your local exchange but it could take about ten days for your broadband speed to settle down. That's normal. It takes that long to reach its top speed. You can help it along by leaving your Home Hub on all the time and using your broadband as much as you can for the first ten days. If you’ve got questions about the speed of your broadband after that, have a look at our connection speed help pagesHelp us give you a better service
To check your broadband and help us give you a better service, you can download isposure to your PC (sorry, it doesn’t work with Macs).
Isposure is an independent monitoring tool that gives us anonymous information on your broadband speed and performance, so we can give you the best possible service. It takes no more than five minutes to download. It won’t get in the way when you’re browsing the web and there’s no advertising or spyware.
If your broadband’s not running near its top potential speed, try our Broadband Accelerator. We can’t guarantee it’ll make it faster, but it usually speeds things up by about 1.5Mb – by reducing interference on your line. As a BT Total Broadband customer, you can order one online for just £1.30 postage (one per household).
To find out more about your broadband speed, try our help pages. You can get in touch with us from here too.
Thanks for being with BT.
don't see 'free' but do see 'no extra charge'