cancel
Showing results for 
Search instead for 
Did you mean: 
crazytaxi
Aspiring Contributor
385 Views
Message 21 of 31

Re: BEEN HAD BY BT ONCE AGAIN ON SPEED!!

just spoken to indai again and they have restet my line for the 3rd time so there saying keep an eye on speedtester and wait 10 days again .. this has been going on since the 5th of march....

think there realy starting to take the mick now........

0 Ratings
Distinguished Sage
Distinguished Sage
377 Views
Message 22 of 31

Re: BEEN HAD BY BT ONCE AGAIN ON SPEED!!

not confident India will fix this at 3rd attempt - I would contact mods again



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
crazytaxi
Aspiring Contributor
360 Views
Message 23 of 31

Re: BEEN HAD BY BT ONCE AGAIN ON SPEED!!

well what a differance it is speaking to i take it a english person in the uk by email....

i have just had one of the mods reply by email saying my line is still capped and indea saying it isnt....

but also the mod has said i should notice a difference in speed in the router with in 24hrs and india say no i wont

so who is right ?

but the email says

Hi

Thanks for your email, I am sorry for the delay in getting back to you.

Having gone through the diagnostics today I agree you should be getting a higher speed you still appear to be getting capped at 8meg so I have issued a request to lift this cap to allow your speeds to increase.

Please monitor your connection and should it not increase by the end of today, reply directly to this email.

Thanks

Stuart
BT Forum Moderator

 

thanks for the reply stuart but my speeds havent changed and if you could re look into it that would be great

cheers gav

0 Ratings
Distinguished Sage
357 Views
Message 24 of 31

Re: BEEN HAD BY BT ONCE AGAIN ON SPEED!!

The email from the mods is the one to believe they deal direct with BT wholesale to get things sorted you will also see the speed difference on the router
0 Ratings
crazytaxi
Aspiring Contributor
354 Views
Message 25 of 31

Re: BEEN HAD BY BT ONCE AGAIN ON SPEED!!

@john46

 

 

 

should i see a difference in speed as soon as they have said as the email was dated 2 days ago and i have only just seen it as of about 10 mins ago but the speed has not changed up or down

i have replyed to the email saying it hasnt changed

0 Ratings
crazytaxi
Aspiring Contributor
353 Views
Message 26 of 31

Re: BEEN HAD BY BT ONCE AGAIN ON SPEED!!

this is the settings of the router as of now

 

 

 

 
ADSL Line Status
Connection Information
Line state:Connected
Connection time:4 days, 16:56:24
Downstream:7.938 Mbps
Upstream:443.9 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Fast
Noise margin (Down/Up):17.1 dB / 29.2 dB
Line attenuation (Down/Up):26.1 dB / 14.3 dB
Output power (Down/Up):18.2 dBm / 12.1 dBm
FEC Events (Down/Up):0 / 0
CRC Events (Down/Up):1426 / 41
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):1636 / 11
Error Seconds (Local/Remote):1094 / 9
 
0 Ratings
crazytaxi
Aspiring Contributor
342 Views
Message 27 of 31

Re: BEEN HAD BY BT ONCE AGAIN ON SPEED!!

bump.

0 Ratings
Distinguished Sage
332 Views
Message 28 of 31

Re: BEEN HAD BY BT ONCE AGAIN ON SPEED!!

depends how fast bt wholesale take on doing the changes worth as you have done sending another mail to the mods they can chase it up
0 Ratings
Highlighted
crazytaxi
Aspiring Contributor
304 Views
Message 29 of 31

Re: BEEN HAD BY BT ONCE AGAIN ON SPEED!!

yay looks like were getting some where thanks to the mods here !!!!

 

 
ADSL Line Status
Connection Information
Line state:Connected
Connection time:1 days, 09:27:53
Downstream:15.55 Mbps
Upstream:1.117 Mbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Fast
Noise margin (Down/Up):6.3 dB / 6.0 dB
Line attenuation (Down/Up):26.1 dB / 14.3 dB
Output power (Down/Up):20.6 dBm / 12.7 dBm
FEC Events (Down/Up):0 / 0
CRC Events (Down/Up):2848 / 117
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):15654 / 217
Error Seconds (Local/Remote):4844 / 77
 

 

 

 
FAQ

Results Image not loaded

<script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed" ); // </script> Test1 comprises of two tests

1. Best Effort Test: -provides background information.

Download Speed
6634 Kbps
  
0 Kbps7150 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 6634 Kbps
 For your connection, the acceptable range of speedsis 2000-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :15927 Kbps(DOWN-STREAM), 1144 Kbps(UP-STREAM)
 IP Profile for your line is - 7150 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 13.88:21.38:64.74 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

2. Upstream Test: -provides background information.

Upload Speed
894 Kbps
  
0 Kbps1144 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 894 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 1144 Kbps

 

0 Ratings
crazytaxi
Aspiring Contributor
303 Views
Message 30 of 31

Re: BEEN HAD BY BT ONCE AGAIN ON SPEED!!

spose its just a matter of a few days now for the line to sort its self out for the download speed to inprove ?

0 Ratings