We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
So last Wednesday night (12/10/2016) my internet stopped working, I tried the usual turn the router off, reset the router, wait ten minutes, run round the router ten times . After having no success with any of this I phoned bt. Here is a list of my dealings with them
Please someone from bt phone and sort this mess out, I have left out various other phone calls I have made in which I have been lied to. This is no way to treat your customers.
Do you have dial tone on your phone, and is your phone number correct?
Dial 1470 17070 and listen to the announcement.
Which BT Home hub do you have?
Which one of these matches your phone socket?
or or or
Its possible the NTE has gone faulty as they are not very reliable,
Have you removed the bottom section and tried plugging the home hub into the test socket, using a microfilter?
To prove it fully, you need to totally remove the Openreach faceplate, to reveal the test socket behind.
Then connect things up like this.
So its a LAN side issue.
What are you plugging into the Ethernet ports, are any of them powerline adapters.
Have you tried a factory reset of the home hub?
Ethernet ports are optically isolated, so whatever is crashing the home hub, is data related.
Try one device at a time, and see which one causes the home hub to crash. Do not connect more than one of them.