Hi, I have tried numerous times, all unsuccessful, to claim my BT reward card.
After order had completed I attempted to claim through the bt/rewards page only to be told I was not eligible. I filled out email help through the FAQ link and received a reply with a link to the same page i had tried before. I did try again to no avail.
I then contacted live help who after my issues had been explained, could see that i satisfied the criteria but could not help further and gave me a number to call. They also informed me that the live chat would be passed to back team and I would be contacted no later than 2 days later by Email. That was Tuesday and as of today I have not received any communication.
I spoke with the team who swiftly told me I had to deal with the online help team to resolve this matter as they cannot help at all.
Being a new broadband customer to bt and having the reward card as an incentive and ultimately the deal breaker to join, I am now quite frustrated that such a premier company should be making the whole process so difficult to claim. I cannot even get as far claim form to submit the claim.
I have order date, order number and order complete on my package page.
Can someone please clarify what the issue is here??
