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Message 1 of 6

BT 2x £100 Amazon Gift Cards not received

I took out 2 contract mobiles on the basis I would receive a £100 Amazon Voucher for each.  I have been in constant contact with BT to track these down as the waiting times have been ridiculous.  I have waited 79 days for one and 53 days for the other.  If I get no contact today to discuss getting a refund for the monetary value of the vouchers I will have no alternative but to contact trading standards in regards to this

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5 REPLIES 5
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Moderator
Moderator
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Message 2 of 6

Re: BT 2x £100 Amazon Gift Cards not received

Hi @iseeyoujimmy2k15,

 

Welcome to the community forum and thank you for posting. 

 

I'm sorry to hear about the delay in you receiving your GiftCard. If you send me in your details, I'll be able to chase this with our Vouchers team.

 

You can send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

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Message 3 of 6

Re: BT 2x £100 Amazon Gift Cards not received

Hi Paddy,

 

I have now done this, hope to hear back from you soon

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Beginner
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Message 4 of 6

Re: BT 2x £100 Amazon Gift Cards not received

HI Paddy,

 

I have just you a PM.

 

Thanks

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Distinguished Guru
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Message 5 of 6

Re: BT 2x £100 Amazon Gift Cards not received

Hi @grahampb,

 

@PaddyB is out of the office at the moment but he will reply to you over the next couple of days.

 

Thanks

 

DanielS

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Moderator
Moderator
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Message 6 of 6

Re: BT 2x £100 Amazon Gift Cards not received

Hi @grahampb,

 

Thanks for taking my call this evening. As dicsussed, your card is on it's way so can you please let me know when you receive it?

 

Cheers

 

David

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