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Newbie
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Message 1 of 3

BT 4500 calls list on one handset not the other

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I have a BT 4500 dual handset and my phone contract is with BT including Caller Display.  I used to be able to view the calls list on both handsets but now I can only view it on one of them.  The other handset says "Not available".  Anyone know why?

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Distinguished Guru
Distinguished Guru
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Message 2 of 3

Re: BT 4500 calls list on one handset not the other

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Have you tried turning the offending handset off then restarting it? If that doesn't help it might be on the blink - the helpdesk 0800 145 6789 should be able to advise.

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Newbie
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Message 3 of 3

Re: BT 4500 calls list on one handset not the other

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Thanks for the suggestion.  It's working OK since I went to Reset in Settings.  Not sure how, because I exited out of the menus without selecting Reset, but it said it was synchronising and that seemed to do the trick. Smiley Happy

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