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diggerbucket
Beginner
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Message 1 of 12

BT 6500 unknown pin - not 0000

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I have just set up a BT 6500 handset, the manual says the first time I go into Call Control it should prompt me to set up an access pin, but instead it is asking me for a pin and I am locked out.  It's not 0000 or 1234.

 

If I was guessing I'd say my "new" handset has actually been set up previously, it's the only reason I can think of that would make it like this.

 

Anyways, I need to get into my phone, the manual is no help, how can I reset it or otherwise?

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11 REPLIES 11
Devon_Dave
Distinguished Guru
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Message 2 of 12

Re: BT 6500 unknown pin - not 0000

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Hi

Taken direct from the user guide.

 

1. Select

Menu, scroll to display Settings and

press

Select.

2. Press to highlight

Reset and press Select.

3.

H/set settings is highlighted, press Select or press

to highlight

Base settings and then press

Select

.

4.

Reset <handset or base> settings back to default?

is displayed, select

Yes.

5.

Resetting <handset or base> settings… is

displayed while the reset takes place. Once finished,

<handset or base> settings reset back to default

is

displayed.

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diggerbucket
Beginner
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Message 3 of 12

Re: BT 6500 unknown pin - not 0000

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Dave,

 

Thanks, I had tried that reset on the handset already and it didn't work, hance my post, but I went through it again this time aso resetting the base, and I also picked the option to clear all user data.  That has done the trick.

Mickadoon
Beginner
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Message 4 of 12

Re: BT 6500 unknown pin - not 0000

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Wow, thanks guys! I found a 3-handset BT8500 in a charity shop for £6, someone must have given up on it. But the PIN wasn't 0000 or anything else I tried, and I couldn't find a way to reset it until I found your post. I'd maybe have got there eventually but you made a puzzling task very easy, Reset User Data did the trick. Now I need to find out how to use it as a plain old telephone without the whistles and bells. Thanks again, Mike.

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john46
Distinguished Sage
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Message 5 of 12

Re: BT 6500 unknown pin - not 0000

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Try downloading its online manual
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Fedup141
Beginner
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Message 6 of 12

Re: BT 6500 unknown pin - not 0000

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Thankyou, I was directed to you message by someone else who was helping me and it worked
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Freelandertd4
Beginner
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Message 7 of 12

Re: BT 6500 unknown pin - not 0000

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Mickadoon

Did you get a solution to your pin problem as I have the same problem with my 6410 handset, the pin has been changed and I do not know how to reset it.

 

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CJT80
Recognised Expert
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Message 8 of 12

Re: BT 6500 unknown pin - not 0000

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@Freelandertd4 Did you try the options on post: 29-12-2013 18h44 by @Devon_Dave ?

Kind Regards
CJT80
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Freelandertd4
Beginner
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Message 9 of 12

Re: BT 6500 unknown pin - not 0000

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I have been in touch with the BT help desk who have given me some options for resetting my 6410 but mine turns out to be a 6410 + handset so am waiting to see if their is another code to do this.

 

To reset the 6410 is MENU then type ( * 0 # 0 *) (this does not show on the screen) press BACK and it should now show support press OK , scroll down to RESET SYSTEM PIN press Okay , press BACK 3 times and the display should revert back to STANDBY. Remove and reinstert batteries and the pin should be reset to 0000.

 

Thanks

Aitchie46
Beginner
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Message 10 of 12

Re: BT 6500 unknown pin - not 0000

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Good straightforward instructions, five stars to you Devon_Dave