BT Account showing not eligible for reward

[ccorbett]

Hi,

I signed up for Infinity broadband package on the basis that I would be able to claim a £200 reward card when the installation was complete

The installation took place yesterday and my account shows the order as complete howver when I go to the My Rewards site it states that I am not eligible for a reward.

My order number was VOL**-********

Can anyone please help?

Regards

Chris

[DavidM]

Hi @ccorbett and welcome.

Was your order placed online? Do you have the first three letters of that order reference i.e. BTC?

Cheers

David

[ccorbett]

Hi,

Yes the order was placed online and the order number was the VOL number I originally gave howver there is also a Sales ref no. Z60*********?

Does that help?

Regards

Chris

[DavidM]

Hi @ccorbett,

I'm really sorry but the order reference Z60 is not eligible for any offers. It shows that the order did not track correctly possibly due to there being multiple browsers open at the same time. Again, I'm sorry but in this case there's nothing we can do to help.

Cheers

David

[ccorbett]

OK well how do I escalate as the only reaosn I signed up was due to this offer and I only have one browser installed on my computer!

Regards

Chris

[ccorbett]

Do you know what I am livid. I am sure if you cjeck the day I signed up was teh last day of ther offer which in itslef tells a story.

I think I will just fiel a Small Claim Court summons aginst BT and see how that plays out.

[ccorbett]

I am able to send a copy of my Chrome History together with a copy of the page that I am taken to if I follow the link that I used on 17th May when I signed up. It clearly takes me to a page showing the current offer of £150 offer (whereas of course at the time it was teh £200 offer). To say that I am not eligible based upon this evidence is ridiculous.

[ccorbett]

All gone quiet from BT?

[ccorbett]

Still noting? Great customer service this is..glad I switched!

[john46]

The moderators have explained your order did not track correctly and you cannot claim a reward the moderators are the only BT employees on this forum