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Ananth
Beginner

on ‎25-06-2021 19h11

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Message 1 of 2

BT Activation issues

BT are supposed to activate my home broadband on 15/06 .They have no clue about my order until I called  them on 15/06.The representative told me  they are chasing with Open reach team and I called the next day I got the same reply.On 17/06 BT support team  told me that there is a glitch in the order to Open reach. On 18/06 they have told me they raised a new request to Open reach and the engineer will arrive on 25/06.When called today they are saying it is going to be 02/07 and they are not confident about this.I am not sure why they are troubling customers if they can’t liaise with Openreach .This is causing great inconvenience  as I have to work from home.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎25-06-2021 19h37

322 Views
Message 2 of 2

Re: BT Activation issues

Are you trying to get FTTC or FTTP?



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