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Newbie
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Message 1 of 2

BT BILLING ERRORS AND LACK

My bill was consistenly around £40 ( check  this my latest is £240 , that is nearly six months worth). I rang in November querying a £110 bill, and was told errors were made in October and I was undercharged but the £110 included a wrong cancellation charge.  On promise that they'd sort it I opted for NETFLIX, first month free. No idea what they did in December, but last week my NETFLIX didn't work, I rang them and got nowhere, then i looked at my bill £240, on it amongst all the errors it said Netflix £0.00 but I would be charged 2 months in February. I have still had no call back from billing or customer service and am still locked out of NETFLIX that they claim they'll charge me for.

HAS TO BE THE POOREST CUSTOMER SERVICE IN THE WORLD THE EXECUTIVES IN CHARGE OF THOSE DEPARTMENTS NEED TO RESIGN IMMEDIATELY.

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Moderator-Retired
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Message 2 of 2

Re: BT BILLING ERRORS AND LACK

Hi tiplerboys, 

 

Welcome to the community! 

 

Can you send me in your details using the "Contact The Mods" link found in my profile and I will take a look at your bills to see whats causing the massive spikes. 

 

Thanks,

OlgaC 

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